بسمة الدربى

1. Handling All the administrative work.
2. Preparing Chairman's, Agenda, Meetings, Travel plans.
3. Travel and booking reservations.
4. Attending meeting and keeping minutes.
5. Prepare development plans and presentations.
6. Greeting customers and communicating with them verbally, or via emails.
7.Following up with all departments and audit how the work goes, by checking the results.
8. checking budgets, and approve upon presentations.
9. Interviewing new candidates on behalf of the chairman.

Past Experience:
From (24/1/2010) - (17/5/2011)
HSBC Bank - Assistant manager Quality assurance.
From (16/2/2010) - (23/4/2010) India (Hyderabad) for training
Travelled to India for a training course to launch the region banking in Egypt
Handling different tasks along with the main role:
• Assistant manager operations
• Trainer (for new comers)(Quality developement sessions)
• Mentoring and observing the progress of new hires
• Handling complaints (CRL complaints team)
• Looking after different queues (Phone banking / Telemarketing)

2006-2009 (23/8/2006 - 25/10/2009)
Vodafone (VIS - international services)
2008 - 2009
• Quality analyst (UK Account)
• Floor walker (UK Account)
• SMC (UK Account)
From (16/6/2008) - (28/8/2008) United Kingdom Training course
Travelled to the United Kingdom for a training course to launch the Egypt/UK partnership in Egypt
Along with filling some admin tasks
2006 - 2008
• International accounts Senior advisor, billing and technical serving (Australian Account)
• International accounts advisor, out bound campaigns (Australian Account)
Along with filling some admin tasks

2006 (15/1/2006) Inter continental pyramids park resort
Working as “Credit administrator” in the financial department

2004 Ameco.tech corp
Telemarketer for American campaigns