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Basma Yaacoubi, customer service representative

Basma Yaacoubi

customer service representative·Hadi clinic

Jordan

High school or equivalent, English

Work experience

Total years of experience: 15 years, 5 months

customer service representative

October 2023 - February 2024

Hadi clinic

Jabriya, Kuwait

October 2023 - February 2024

• Booking patients and creating files
• Handling patients complaints
• Handling cashier and financial papers
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

admin customer service

October 2022 - February 2024

hadi clinic

Jabriya, Kuwait

October 2022 - February 2024

handle customers requests
deal with customers complaints
fix patients appointments
Company industry:
Medical Hospital
Job role:
Customer Service and Call Center

customer service

October 2022 - February 2024

Hadi clinic

Jabriya, Kuwait

October 2022 - February 2024

• Booking patients and
creating files - Handling
patients complaints
• Handling cashier and financial papers
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Executive administrator

June 2020 - March 2022

KOMUTEL IT DEV (canadian company)

Tunis, Tunisia

June 2020 - March 2022

• Handling customers complaints
• Documents translation French English / English French
• All administration responsibilities
• Staff attendances
Company industry:
Administration Support Services
Job role:
Administration

Administrative Assistant

June 2020 - February 2022

It dev komutel

Tunis, Tunisia

June 2020 - February 2022

Handling customer complaints through call and emails
Translation of documents from French to English and from English to French
Creantion of videos scripts and texts
Company industry:
IT Services
Job role:
Training and Development

Project assistant

February 2019 - April 2020

Admedera consulting export

Manouba, Tunisia

February 2019 - April 2020

Company industry:
Administration Support Services
Job role:
Administration

Project assistant

February 2019 - April 2020

Admedera consulting

Tunis, Tunisia

February 2019 - April 2020

Company industry:
Advertising
Job role:
Administration

Administrative Assistant

February 2019 - October 2019

Admedera

Tunis, Tunisia

February 2019 - October 2019

Company industry:
Training & Education Center
Job role:
Teaching and Academics

buyer

October 2016 - April 2019

Al Masaood automobiles

Abu Dhabi, United Arab Emirates

October 2016 - April 2019

Company industry:
Automotive Dealership & Distributor
Job role:
Purchasing and Procurement

Sales Executive

October 2016 - January 2018

AlMasaood automobiles

Abu Dhabi, United Arab Emirates

October 2016 - January 2018

• Attending customers and getting their full details as name and mobile number.
• Creating data base from the walk-in customers and from the auto line system.
• Understanding customers needs.
• Presenting the suitable vehicle and options to the customer.
• Providing the speci ication sheet with full explanation.
• Offering test drive.
• Explaining payment procedures to the customers.
• Closing the deal with getting deposit.
• Delivery of the vehicle.
• Customers follow up survey.
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Service Advisor and delivery executive

October 2014 - September 2016

AlMasaood Automobiles

Abu Dhabi, United Arab Emirates

October 2014 - September 2016

Company industry:
Automotive Dealership & Distributor

Service Advisor

March 2014 - September 2016

Al Masaood Automobiles

Dubai, United Arab Emirates

March 2014 - September 2016

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Service Advisor assistant

July 2013 - September 2014

Arabian Gulf Mechanical Centre

Dubai, United Arab Emirates

July 2013 - September 2014

• Opening job cards.
• Use of Autoline system.
• Preparing cars quotations and
estimations. - Assisting customers.
• Selling service
contracts. - Service
reports.
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Service Advisor

July 2012 - August 2014

Arabian Gulf Mechanical Centre

Abu Dhabi, United Arab Emirates

July 2012 - August 2014

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

English and French teacher

January 2010 - April 2012

Pyramid private institutions

Manouba, Tunisia

January 2010 - April 2012

• Assisting students with the general basics
Company industry:
Training & Education Center
Job role:
Teaching and Academics

Telemarketing Agent.

April 2009 - December 2009

Mezzo Call center company

Tunis, Tunisia

April 2009 - December 2009

• Marketing products of make-up.
• Explain products or services and prices, and answer questions from customers
• Obtain customer information such as name, address, and payment method, and enter orders into
computers
• Record names, addresses, purchases, and reactions of prospects contacted.
• Telephone or write letters to respond to correspondence from customers or to follow up initial sales
contacts
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Marketing and PR

Human resources Assistant

January 2008 - April 2009

Tunisian television

Tunis, Tunisia

January 2008 - April 2009

to handling staff calls.
•Observation thru different department (Marketing, business support, Advertising and human resources).
•Preparing daily reports.
•Arranging staff salaries using excel sheets.
Company industry:
Telecommunications
Job role:
Human Resources and Recruitment

Human resources Assistant

January 2008 - April 2009

Television station of Tunisia (training)

Tunis, Tunisia

January 2008 - April 2009

• Operator; handling staff calls.
• Observation and attendance in different department (Marketing, business support, Advertising and
human resources). -
Preparing daily reports.
• Arranging staff salaries using excel
sheets. - Secretary assistant
Company industry:
Administration Support Services
Job role:
Human Resources and Recruitment

Education

University of Letters, Arts and Humanities of Manouba

June 2011

June 2011

High school or equivalent, English

Tunisia

Faculty of Letters, Arts and Humanities of MANOUBA Tunisia

January 2010

January 2010

Bachelor's degree, Business English.

Tunisia

Faculty of Letters, Arts and Humanities of MANOUBA

January 2010

January 2010

Bachelor's degree, Business English.

Tunisia

Hamouda Bacha school

June 2009

June 2009

High school or equivalent, Arts And Letters

Tunisia

licence in business English. •Establishment: University of Letters, Arts and Humanities of Manouba (Tunisia).

Hamouda Bacha school

January 2009

January 2009

Master's degree, business English

Tunisia

/2010:

Hamouda Bacha school

April 2008

April 2008

Bachelor's degree, management

Tunisia

:

University Of Manouba

April 2008

April 2008

Bachelor's degree, English

Tunisia

Hamouda Bacha school

January 2008

January 2008

High school or equivalent, business English

Tunisia

: IT management course.

Hamouda Bacha school

January 2007

January 2007

High school or equivalent, general English

Tunisia

in

Hamouda Bacha school

January 2007

January 2007

High school or equivalent, business English

Tunisia

: General English in British Council.

university of letters arts manouba

January 2007

January 2007

Master's degree, English And French

Tunisia

Hamouda Bacha school

June 2006

June 2006

High school or equivalent, letters

Tunisia

Skills

ADVERTISING
Expert
ADVERTISING
Expert
HUMAN RESOURCES
Expert
HUMAN RESOURCES
Expert
MARKETING
Expert
MARKETING
Expert
MICROSOFT EXCEL
Expert
MICROSOFT EXCEL
Expert
LETTERS
Intermediate
LETTERS
Intermediate
SALES
Intermediate
SALES
Intermediate
TELEPHONE SKILLS
Intermediate
TELEPHONE SKILLS
Intermediate
ADOBE PHOTOSHOP
Beginner
ADOBE PHOTOSHOP
Beginner
ART
Beginner
ART
Beginner
BUSINESS ENGLISH
Beginner
BUSINESS ENGLISH
Beginner
ADVERTISEMENT
Intermediate
ADVERTISEMENT
Intermediate
AGILE METHODOLOGY
Intermediate
AGILE METHODOLOGY
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
EMERGENCY RESPONSE
Intermediate
EMERGENCY RESPONSE
Intermediate
ENERGETIC
Intermediate
ENERGETIC
Intermediate
FLEXIBLE TYPE
Intermediate
FLEXIBLE TYPE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate

Languages

Arabic
Expert
English
Expert
French
Expert

Training and Certifications

Certifications
management course.
certi icate in general English.
license in business English.
management course.
certificate in general English.
license in business English.

Hobbies

  • work
  • &Chess.
  • Swimming
  • Traveling.
  • Handball,
  • Volleyball,
  • Sports
  • Computer science.
  • Internet
  • Reading,
  • Cultures
  • work
  • &Chess.
  • Swimming
  • Traveling.
  • Handball,
  • Volleyball,
  • Sports
  • Computer science.
  • Internet
  • Reading,
  • Cultures
  • Sport and diving