Supervisor (Billing & Collection departement).
Egyptian Life Takaful.
Total years of experience :16 years, 3 Months
1. Prepare reports and maintain records of work accomplishments and administrative information, as required, and coordinate the preparation, presentation, and communication of work-related information to the supervisor.
2. Report to the manager periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs.
3. Intercede with the supervisor on behalf of the team to inform the supervisor of performance management issues/problems and to recommend/request related actions, such as assignments, reassignments, promotions, tour of duty changes, peer reviews, and performance appraisals.
4. Coach, facilitate, solve work problems, and participate in the work of the team
5. Observe training needs and relay training needs and requests to supervisor
6. Handling of escalation calls.
7. Ensure the quality of services (Evaluating & Monitoring calls)
8. Contributing to develop the team (Team building)/
9. Organize regular team meetings to ensure that all process updates are shared.
10. Motivate team members and delegate them.
Solve customers problems and team problems.
Monitoring team.
Handle hard calls.
Help team to acheive target
Providing feedback and daily reports
Coach and one to one meeting
Delegate team membres.
Building a team spirit