Mina Emad

Manage Account managers team.

Manage Quality Control Team.

Leading and training new members of the account team.

Develop plan to increase renewal rate.

Following up new business opportunities and setting up meetings with the Team .

Managing and retaining relationships with The Mega clients.

Communicating new product developments to prospective clients.

Identifying and mapping business strengths and customer needs.

Assist with challenging client Complaint or issue escalations as needed.

Hit the sales target by generating up-sale and renewal using existing customer networks.

Develop CEO breakfast on monthly basis
Monthly Report : New Business - Renewal - client feedback - Revenue - Listings Number of active clients

Manage a portfolio with high value accounts.
Build and promote strong long-lasting customer relationships by partnering with them and understanding their needs.

Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.

Prepare reports on account status.
Liaise between the customer and internal teams.
Hit The renewal Target.

Be the primary point of contact and build long-term relationships with customers.

Daily communication with the client via emails, phone conversation and meetings.

Manage the creative, development, production, digital and media teams on a day-to-day basis.

Implement, coordinate and monitor workflow.

Work on pitches for new businesses .

Follow-up on deadline and delivery of clients requests.

Daily communication with the client via emails, phone conversation and meetings.

Manage the creative, development, production, digital and media teams on a day-to-day basis.

Implement, coordinate and monitor workflow.

Work on pitches for new businesses .

Follow-up on deadline and delivery of clients requests.

Pitch for new clients and attend client meetings.

Manage day-to-day the clients and their requests.

Work on pitches for new businesses .

Follow-up on deadline and delivery of clients requests.