Bassam Ahmad

 Familiar with domain controller and virtual machines, Backup servers, Replication server, Email (Exchange / Office 365).
 Familiar with Active Directory for adding/unlock users, machines, creating groups, resetting passwords & applying policies.
 Installation of VMware infrastructure virtual machine., create a new storage space, , Configuration networking for the virtual machines
 Installing and Designing Backup strategy by using popular backup software like Symantec Backup, Azure Backup, Veritas etc.
 Installing, Updating and Monitoring Server and Client base Antivirus Software such as Eset Nod32, Norton and Kaspersky.
 Familiar with firewall to create VPN and troubleshooting.
 Assists in the planning and implementation of office network and oversees the administration and maintenance of the company's infrastructure.
 Oversees the administration of the company's WAN. Oversees the administration and maintenance of computer stations and software for company training programs and provides additional support if necessary.
 Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary and works with project teams to help implement Internal Systems.
 Oversees all help desk activities and Responds to escalated help desk issues.
 Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
 Builds and maintains vendor relationships and manages the purchase of hardware and software products.
 User and group management, Access restrictions, Security, Share folder and Permissions.
 Manages the purchasing of all software, hardware and other IT supplies at the regional level.
 Ensures that company assets are maintained responsibly.
 Initiates and implements improvements in all areas of IT responsibility.
 Serves as main point of contact on all IT-related matters for the office assigned.
 Responds/acts on upper-management direction.
 Identifies and provides standards for gathering information for use in trend analysis and reports information to company management.
 Following up with renewals for domains, backup software licenses, SSL certificates for exchange server etc, .
 Assigning, configuring, and maintaining the IP phones (Avaya) and troubleshooting issues.
 Familiar with remote desktop tools such as Any desk, Team viewer, Zoom, Microsoft teams etc.
 Daily checkups for internet and Troubleshooting internet service.
 Monitoring and maintaining computer systems.
 Installation and configuration of local and network printers, scanners, copiers.
 Resolving the issues either face to face or over the phone.
Insurance Software Experience:
 Solving all issues in insurance system for all departments ( motor, claims, general insurance, life, medical, hr, account)
 Create new screens for department
 Create and manage users.
 Managing and creating reports for all departments and top management. (daily/ monthly/ yearly)
 Manage fiscal period and claims period production period
 Communicate with providers for new requirements.
 Daily backup.

information technology, agile methodologies, privet clouds, IT management, team management, project management, process management, business process improvement, IT operations, operations management, vendor management, business analysis, Microsoft office, active directory, team leadership, teamwork, team building, vendor negotiation, it controls.