Bassam Mutwalli

Support Business operations in improving operations and resolving issues to deliver top-notch customer service. Support Chief Operating Officer with daily operational functions.
Manage my teammates, overseeing the hiring, training, and professional growth of employees.
Monitor multiple databases to keep track of all company inventory.
Improve company customer service rating by 100% service level.
Work directly with \[internal departments and top management\] to achieve issue solve and customer experience.
Implement new team onboarding program, reducing training time from 4 weeks to 2.
Adeptly handle a highest number of inbound and outbound calls & emails per day, to reaching a good response time of the customer emails and calls as well