Quality Assurance & Continuous Improvement Manager
Confidential
Total years of experience :16 years, 7 Months
Leadership and Management: Lead and manage quality assurance (QA) and continuous improvement initiatives across various sectors including facility and property management, real estate management, project management, event management, hospitality, and IT.
QA Activities and Process Improvement: Leading QA activities to enhance operational efficiency and reduce costs. Designed, implemented, and improved Integrated Management Systems (IMS) including policies, procedures, SOPs, process maps, and KPIs. Applied lean tools to create and document core business and supporting processes for subsidiaries. Collaborated with stakeholders to improve operational efficiencies.
Continuous Improvement Strategy: Established and implemented a "best-in-class" continuous improvement strategy. Led process improvement workshops resulting in ~25% reduction in cycle time.
Audits and Compliance: Directed and conducted 50+ first- and second-party audits to evaluate the effectiveness of Quality, Health, Safety, and Environment (QHSE) and business continuity management systems (BCMS). Ensuring compliance with legal requirements (e.g., OSHAD-SF) and other standards.
Certification and Training: Achieved ISO 9001, ISO 14001, ISO 45001, ISO 20000, ISO 22301 & ISO 31000 certifications for 8 companies, resulting in contract extensions with high-profile clients. Launched 22 training materials for 1.5K employees regarding QA practices and delivered 50+ training sessions.
Lean Six Sigma: Led and managed multiple Lean Six Sigma projects to drive process improvement. Applying Lean principles and tools to eliminate waste, improve efficiency, and reduce costs. Utilizing DMAIC methodology and VSM to guide improvement projects and identify non-value-added activities.
Operational Performance Analysis: Analyzing and reporting on operational performance to identify trends, risks, and opportunities. Recommending action plans to senior management based on the findings.
Team Supervision and Mentoring: Supervising and mentoring a team of seven quality assurance members across the entities.
I was accountable for streamlining the core business and shared services processes so that they operate more efficiently and profitably. In addition, I have established, implemented, and maintained the QMS in accordance with ISO 9001 requirements
Instrumental as part of the support curriculum and electronic solution team in producing model processes and resulting in annual revenues savings of 460M SAR
Successfully achieved through utilisation of technology and company platforms to
convert curriculum to electronic versions Activities Textbooks (https://www.spa.gov.sa/1816309)
Implemented business process re-engineering (BPR) strategy to recreate the
processes of PM life cycle and released a new version of PM methodology
Led customer complaints investigation process and re-engineered business processes as required
Instrumental in leading internal assessment process at corporate level based on EFQM excellence model and prepared self-assessment reports
I was appointed to deliver third-party audits for ISO 9001:2008/15 14001:2004 and 22000:2005, in accordance with EN ISO/IEC 17021-1:2015 for multiple clients in Saudi Arabia.
I defined scope and led the verification, documentation and communication of audit results, generating a report outlining and following up effectiveness of corrective actions completed by the client.
I monitored compliance of organizations against specific standards/regulations, recommending registration in certain cases.
I collated and submitted reports and management information, managed technical client inquiries and advised marketing/sales on professional standards and best practice.
I was successful in increasing income of the management system department by 20% in 2015 and 35% in 2016 and I delivered internal auditor training courses across public programs and client locations.
Additionally, I participated in witness audits, conducted by TÜV SÜD Germany or accreditation bodies.
I was hired to support organizations across Saudi Arabia to develop, implement and maintained effective management systems across an array of standards, including ISO 9001:2008, 14001:2004, OHSAS 18001:2007, ISO 22000:2005, ISO 13485, HACCP, BRC, GMP and ISO 17025.
I led gap analysis and recommended improvements, performed client site inspections (food manufacturers) to identify hazards or food safety issues and delivered comprehensive reports. I developed and implemented all necessary documentation pertinent to varying standards, embedding multiple elements, including policies, objectives/targets, manuals, processes, procedures, instructions, risk/aspect and impact register, HACCP plans, function records and other supporting documentation.
I led compliance and affirmed understanding of OHSAS 18001 and ISO 14001 and advised extensively on HSE legislation. Within this I led training sessions on various management systems and delivered internal auditor training courses.
During my tenure, I supported 55 organizations within 17 months to achieve ISO certification, which led to a significant increase in company revenue. Additionally, I managed first and second party audits, prepared audit reports and statements of non-conformity, contributed to management review meetings, ensuring follow up on required actions, and supported certification, surveillance audits and NC closure.
Actively participated in development and implementation of quality and food safety management systems policies and procedures as per ISO 9001:2008 and 22000:2005. Assisted in developing, implementing, and validating HACCP plans, associated pre-requisite programs and Standard Operating Procedures (SOPs) for each process area within the facility. Participated in establishing of quality specifications for raw materials and for in-process and finished products. Monitored day-to-day facility processing operations, ensuring adherence to required food safety laws, regulations, UFI policies and practices.
Bioremediation of Hazardous Wastes
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