بسام عازر

- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Help the organization’s processes remain legally compliant
- Formulate strategic and operational objectives
- Manage Cash flow and Forecasts.
- Manage Work progress and productivity of sites and projects.
- Approve and negotiate contracts
- Manage data collection for the updating of metrics to achieve productivity targets
- Examine financial data and use them to improve profitability
- Manage budgets and forecasts
- Perform quality controls and monitor production KPIs
- Recruit, train and supervise staff
- Find ways to increase quality of customer service

Ensuring company’s growth objectives are attained, articulating new business development opportunities, and identifying, negotiating, and managing relationships with technical partners in line with corporate goals.
•Identifying prospects and developing sales strategies to penetrate and get new accounts. This includes preparation of presentations and tenders.
•Identifying, evaluating, and developing new business opportunities and feasibility reports supporting growth based on intelligence.
•Establishing sales departments in Baghdad, Basra and Kirkuk
•Creating the CRM department in Iraq
•Managing the marketing department and coordinating with HQ
•Leading and Assisting in the preparation of bids/proposals.
•Preparing projects Cost Estimation and contracts
•Preparing projects Cash flow
•Develop and implement a training and development program for team members.
•Managing and supervising a team of Sales Engineers across Iraq
•Making sure all data is inserted on Vtiger CRM
•Coordinating with all departments and managing the revenue cluster reports.
•Preparing a variety of status reports, including activity, closings, follow-up, and adherence to goals

Developing, supply and support the local market with Upstream & Downstream products & services, dealing with the state-owned Oil companies, international oil companies and EPCs in Iraq and the region
•Leading the business development and sales operations in Iraq
•Leading the commercial department and supervising the tendering process
•Managing the entire sales and after sales process, beginning from customer’s inquiry, confirming orders, coordinating the shipping and handling arrangements, ensuring payments are realized on time
•Acting as agents and traders for international OCTG manufacturers
•Managing and supervising a team of Sales Engineers
•Sales and Marketing Consultant for our new manufacturers targeting Iraq market
•Setting sales and marketing strategies
•Ensure the timely and successful delivery of our solutions according to customer needs and objectives
•Identify potential clients, and the decision makers within the client organization
•Negotiating terms of sales, payments, and delivery
•Generating accurate sales forecasts, strategies, and creative solutions for accounts
•Supporting sales staff in the country, Customer meetings and presentations
•Working with team to develop and maintain detailed knowledge of Company products, services and processes
•Maintaining knowledge of markets and awareness of competitor activities within the region
•Preparing a variety of status reports, including activity, closings, follow-up, and adherence to goals
•Managing current customer relationships including renewals and new business

ffdd
Karma Development - Iraq 2013 - 2014

Prime contractor for the American Department of defense (D.O.D) and the Iraqi Ministry of interior (M.O.I) Dealing with the USG for Engineering, procurement, and construction
•Supplier Liaison for expediting orders to ensure order and delivery is met in timely manner
•The sourcing of suppliers and negotiating suppliers Terms and Conditions
•The processing of purchasing paperwork and documents
•Managing inventory and warehouse stock movements
•Maintaining open communication and excellent relationship between the suppliers and the company
•Comparing prices and constantly looking for better suppliers

Dealing with the US department of Defense and the Iraqi MOI
•Managing the mobilization of Basra International Airport and Baghdad International Airport, FOB Cobra, Camp Al-Kasik
•Managing the demobilization of Tuwaitha Camp and Shocker Camp (Stock, shipping, travel and action plans).
•Managing Security personnel deployment
•Managing personnel rotations between 6 sites.
•Managing all convoys’ movements / Filing and admin work.
•Leading a team of 6 Operations Technicians (3 Expats)
•Leading the Logistics division

In charge of testing and validating the new localized Microsoft Office 2010 help files and website
•Worked on testing the localized User Interface of Microsoft Office 2010 that was released this year in Arabic

Placing orders
•Following up on deliveries
•Managing staff, interviews, and customers complaints
•Leading the sales
•Training the sales staff