Bassem Saab

- Direct and control the retail staff to ensure that they are appropriately motivated and trained to meet all sales targets and that they carry out their responsibilities to the required standards.
- Conduct training to staff on sales techniques, customer service, up & cross selling, introducing promotions, handling objections, etc.
- Support in developing trade activities.
- Maintain close relationship with VIP customers.
- Recommend the reward schemes for the staff to enhance performance.
- Develop and maintain proper records on reports pertaining sales, out of stock, aging stock, customer complaints or requests, slow moving items and take necessary action.
- Ensure that the preparations for the seasonal activities and promotions are done.
- Develop reports on trade activities effectiveness.
- Conduct meetings to pulse the market and identify new opportunities or problems.
- Make sure that the showroom is well maintained at all times.
- Maintain proper implementation of the visual merchandising standards.
- Follow up on complaints.
- Follow up orders until delivery.

- Assure that the policies and procedures of the showroom are enforced.
- Manage and motivate the sales attendants' team to increase sales and ensure efficiency.
- Prepare the employee work schedule, ensuring that the shop is properly manned to handle the customer load.
- Guarantee efficient showroom opening and closing.
- Check daily sales operations and inter-showroom transfer.
- Ensure standards for quality, customer service, health and safety are met.
- Respond to customer complaints and comments.
- Execute and implement pricing policies.
- Analyze sales figures and recommend merchandise based on customer needs and desires.
- Establish and monitor the product displays.
- Conduct appraisals and performance reviews.

-Gain a clear understanding of customers' needs, maintain relationship with them and look for potential ones.
-Contact clients by phone to negotiate terms of an agreement and conclude sales;
-Gather market and customer information;
-Negotiate variations in price, delivery and specifications with managers and clients;
-Keep up to date with quantities of goods on display and in stock;
-Assist in furniture display and coding procedures

-Seek out new clients and generate lists of prospective clients.
-Approach potential clients by utilizing mailings and phone solicitation, social networks…
-Set up meetings with potential clients for the purpose of making presentations about the features and advantages of different insurance policies
-Determine clients' particular needs and financial situations by scheduling fact-finding appointments
-Based on the fact-finding appointment with the client, propose a policy by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
-Obtain underwriting and other requirements needed to complete the application for coverage
-Complete coverage by delivering policy; planning future follow-up visits and evaluations of needs.
-Provide continuous support and service to existing clients and keep them informed about new offers and policies.

-Prospect in the local marketplace for new furniture project opportunities.
- Develop local business relationships with various influencers (interior design offices, contracting companies, moving companies, etc.) in order to identify potential opportunities early
-Lead the development of creative and innovative solutions to meet client needs in a differentiated manner. Collaborate with Interior Designers to provide solutions that meet client functional, aesthetic and budgetary requirements
-Lead the project strategy process and manage the day to day relationship with existing clients

-Work closely with managers on updating policies/procedures to provide prompt and professional service to customers, resolve and handle customer service related issues including complaints, merchandise returns
-Train the sales team to enhance customer service and customer satisfaction.
-Supervise customer service representatives by making sure they maintain solid customer relationships (telephone, email, post…) by handling their questions and concerns with speed and professionalism.
-Draft status reports on customer service issues, manage database records and constantly improve research skills to trouble shoot customer problems.

-Gain a clear understanding of customers' needs, maintain relationship with them and look for potential ones.
-Contact clients by phone to negotiate terms of an agreement and conclude sales;
-Gather market and customer information;
-Negotiate variations in price, delivery and specifications with managers and clients;
-Keep up to date with quantities of goods on display and in stock;
-Assist in furniture display and coding procedures

-Assist in developing administrative divisions of government ministries, municipalities, public hospitals...
-Deliver training seminars to the presidents of municipalities and employees on how to manage computers and their related municipal software, how to enter information in the computers, how to create their annual budget report, how to organize their projects on the computers, how to manage municipal taxes and insert them into their system

-Arrange and balance currencies and calculate daily transactions
-Cash checks and pay out money, count currencies
-Electronically record customers' transactions and issue computer-generated receipts.
-Examine checks for endorsements, their respective information, and their legality.
-Identify transaction mistakes when debits and credits do not balance.
-Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
-Carry out special services for customers, such as ordering bank cards and checks.
-Transfer of money between accounts, local and international

-Arrange and balance currencies and calculate daily transactions
-Cash checks and pay out money, count currencies
-Electronically record customers' transactions and issue computer-generated receipts.
-Examine checks for endorsements, their respective information, and their legality.
-Identify transaction mistakes when debits and credits do not balance.
-Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
-Carry out special services for customers, such as ordering bank cards and checks.
-Transfer of money between accounts, local and international