Finance & Accounts Officer
Al Khaliji Bank
Total years of experience :7 years, 3 Months
To assist Private Bankers in the completion review and submission of account opening forms within 2 hours of receiving completed documents
Review submission of mortgage loans, creditcard and overdraft applications to Operations and Risk departments for further action.
Support private bankers in providing high level customer service through achieving high results in customer satisfaction surveys, minimize complaints and controlling attrition.
Coordinate the delivery of credit card renewals through operations and relevant RMs ensure that clients receive their cards at least 15 days before the expiry date.
Coordinate with Operations and relevant private bankers for the delivery of private welcome packs that include debit card/cheque book/ welcome letter/ collaterals.
Review of credit documents to ensure compliance to operational standards and ensure it complies with bank standards and audit reports above 85%.
Responsible for achieving non financial targets for the business such as operational excellence, customers satisfaction, cross sales and compliance with QCB bank guidelines.
Agree and implement a set of development and training programmes with line manager & passing all courses with a minimum passing grade of 80%
Obtain full awareness of all products, services, policies and processes.
• Manage portfolios of elite clients including all the financial and administrative work related to their accounts
• Process inward and outward payments
• Prepare outgoing wires on SWIFT and liaise with Back office/Operations Department to debit related accounts
• Recommend new banking programs to new/existing clients
• Open/close accounts as required
• Set the limits for each client relative to their Debt burden ratio
• Liaise with the treasury/back office departments to process the orders of buying/selling the shares of the clients with the best rates.
• Insure that the entire department is meeting the central bank policies and procedure and complying with all regulatory
• Trained entry level staff
Solved bank claims on disputed transactions processed via alternative channels such as (ATM, ONLINE, or POS)
• Liaise with MasterCard and Visa International to resolve the complaints received
• Compliance with Master Card rules and regulation to prevent risks
• Prepared letters for other banks in order to respond to dispute transactions processed by their clients
• Communicated with Central Banks across the Middle-East and GCC countries
• Report to Fraud instantly on clients’ transactions to take the right measures
• Notify the clients to do the needful by blocking the card and proceeding with the chargeback
I have used to work as an assistant professor during my studies.
I have been listed on the honor list.
