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Batool Bai, ادارة علاقات العملاء و خدمة عملاء

Batool Bai

ادارة علاقات العملاء و خدمة عملاء·Abdulghani holding

Saudi Arabia

Bachelor's degree, Marketing

Work experience

Total years of experience: 8 years, 1 months

ادارة علاقات العملاء و خدمة عملاء

June 2018 - Present

Abdulghani holding

Saudi Arabia

June 2018 - Present

قمت بتطوير علاقة العملاء مع الشركة حتى يتم تسهيل فهم العميل و الوصول إليهم عن طريق التواصل معهم بعدة طرق .
الاقتراح بعمليات تكميلية حتى يتم تسهيل العمل في القسم
القيام بدراسات سوقية حتى يتم التعرف على المنافسين

Company industry:
Merchandising
Job role:
Customer Service and Call Center

مديرة الموارد البشرية

January 2020 - September 2022

شركة سنين آي للتجارة والمقاولات

Mecca, Saudi Arabia

January 2020 - September 2022

صرف الرواتب ، متابعة خروج ودخول الموظفات ، وخلق هيكل تنظيمي للشركة والمسارات ، ادارة المنصات الحكومية

Company industry:
Merchandising
Job role:
Human Resources and Recruitment

رئيسة قسم التسويق والعلاقات العامة

September 2019 - January 2020

شركة سنين آي للتجارة والمقاولات المحدودة

Mecca, Saudi Arabia

September 2019 - January 2020

تنظيم وتكوين قسم متكامل من موظفات و نماذج وخطابات ، متابعة الموظفات

Company industry:
Merchandising
Job role:
Marketing and PR

متدرب

July 2017 - July 2017

فنادق ابراج مكة هيلتون

Saudi Arabia

July 2017 - July 2017

I trained in all sections of the hotel in "Marketing, Accounting, HR, Public Relations, Customer Service ... etc" and helped develop skills

Company industry:
Hospitality & Accomodation
Job role:
Management

Education

Umm Al-Qura Universitycollege of Business Umm al-Qura university

October 2018

October 2018

Bachelor's degree, Marketing

Saudi Arabia

GPA (point): 3.65 out of 4

GPA (point): 3.65 out of 4

كلية ادارة اعمال قسم التسويق

Skills

Contract Structuring
Expert
Contract Structuring
Expert
Organization
Expert
Organization
Expert
HR Management
Expert
HR Management
Expert
Customer Service
Expert
Customer Service
Expert
Marketing
Expert
Marketing
Expert
ENGLISH
Intermediate
ENGLISH
Intermediate
LANGUAGES
Beginner
LANGUAGES
Beginner
LIDERAZGO
Beginner
LIDERAZGO
Beginner
MICROSOFT WINDOWS
Expert
MICROSOFT WINDOWS
Expert
NEGOTIATION
Intermediate
NEGOTIATION
Intermediate
SELF MOTIVATED
Expert
SELF MOTIVATED
Expert
TURKISH
Expert
TURKISH
Expert
ARABIC
Expert
ARABIC
Expert
CRM
Expert
CRM
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
planning
Expert
planning
Expert
problem solving
Expert
problem solving
Expert
marketing
Expert
marketing
Expert
oracle hr
Intermediate
oracle hr
Intermediate
office management
Expert
office management
Expert
operational hr
Intermediate
operational hr
Intermediate
performance management
Expert
performance management
Expert

Languages

Arabic

Native Speaker

English

Intermediate

Turkish

Native Speaker