Batu Pay

• Reporting the GM.
• Achieved the 98% of the Budgeted GOP of the year 2019.
• Achieved the Targeted Guest satisfaction result of 93%
• Targeted NPS was 54% achieved 57%
• Prepared the 2020 Budget with GM.

• Reporting the COO.
• In Charge of the operation of 34 outlets.
• All the Restaurant and Operation managers reports to me.
• In Charge of the all the restaurants division budget and forecast.
• In Charge of F&B marketing, promotions and implementation along with marketing manager.
• Training service standards, hygienic standards and F&B Knowledge.
• Monitoring the F&B Cost
• Responsibility to do support all the F&B Operation
• Planning to achieve the targets of the company.
• Increasing the standard of Service

• Reporting the GM.
• In Charge of the Hotel when GM is not in the hotel.
• In Charge of the whole F&b service team, Kitchen and Stewarding.
• In Charge of the F&B division budget and forecast.
• In Charge of F&B marketing, promotions and implementation.
• Training service standards, hygienic standards and F&B Knowledge.
• Monitoring the F&B Cost
• Responsibility to do support all the F&B Division.
• Planning to achieve the targets of the hotel revenue.
• Increasing the standard of Service

• Reporting the GM.
• In Charge of the Hotel when GM is not in the hotel.
• In Charge of the whole F&b service team, Kitchen and Stewarding.
• In Charge of the F&B division budget and forecast.
• In Charge of F&B marketing, promotions and implementation.
• Training service standards, hygienic standards and F&B Knowledge.
• Monitoring the F&B Cost
• Responsibility to do support all the F&B Division.
• Planning to achieve the targets of the hotel revenue.
• Increasing the standard of Service