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• Analyzing business processes and requirements across multiple sections at
QCAA in Qatar, including Air Transport Statistics, Airline Affairs, Agreements &
International Relations, Aviation Security (AVSEC), Training & Licensing, Air
Transport Operations, Facilitation, Travel & Air Cargo Agencies, Passenger
Rights & Complaints, and Fire Safety & Rescue.
• Develop and deliver Functional Specification Documents (FSDs), workflows,
filing plans, and interactive prototypes (wireframes, mock-ups in Figma) to
visualize business processes and system design for stakeholders.
• Gather, analyze, and validate requirements to define business processes and
system automation.
• Collaborate with developers, solution architects, and QA teams to ensure
requirements are translated into effective solutions and workflows.
• Engage with senior stakeholders to align business needs with regulatory
frameworks, focusing on efficiency, compliance, and transparency.

Working on an HR system for the Ministry of Commerce and Industry in Qatar.
Analyze existing HR processes to identify areas for improvement.
Gather and document business requirements for the system.
Collaborate with key stakeholders to ensure the successful implementation of system enhancements.

Successfully managed and delivered the Health Professions Practice System for the Ministry of Health in Jordan
using Agile methodology.
Collaborated with stakeholders to understand business needs, goals, and challenges.
Elicited and documented detailed business, functional, and non-functional requirements.
Acted as the primary point of contact between business units and IT teams, facilitating clear communication and
managing expectations.
Worked closely with technical teams to translate business requirements into system specifications, ensuring that
proposed solutions met business needs.
Created detailed documentation, including SRS, business requirements, user stories, process flows, use cases, user
manuals, and system manuals, using ARIS, Microsoft Word, and Excel.
Tested each feature and ensured it met stakeholder expectations before delivering each sprint.

Managed multiple projects.
Analyzed and documented business requirements.
Proposed and configured requirements that align with business objectives and address
stakeholder needs.
Refined user stories, ensuring they are high-quality and ready for development.
Participated in testing to ensure results met defined requirements.

Handled multiple websites and application projects.
Collected and analyzed business requirements from clients.
Defined and documented business processes and procedures.
Worked with stakeholders to ensure business requirements were
met.
Translated business requirements into technical specifications.
Participated in design and testing.
Supported solution implementation and deployment.

Collaborated with the Head of Projects to assign tasks to Developers, Business Analysts, Designers, and QA/QC
specialists using JIRA.
Ensured that each task was clearly defined and understood.
Updated JIRA boards with tasks and tracked progress for all team members.
Created all necessary documents such as PRD, BRD, SOW, Workflow, CR and Roadmap.
Used JIRA to add and track project timelines and milestones, ensuring that deadlines were met.
Worked with the Business Analyst to set up new project boards and kept JIRA updated regularly with any changes.
Worked closely with the Head of Projects to flag potential delays and assisted in developing corrective actions to
keep the project on schedule.
Assisted in facilitating risk management efforts by working with the team to identify risks and escalating any
potential issues.
Scheduled and facilitated project meetings such as daily stand-ups, sprint reviews, and retrospective
sessions.
Ensured that meeting minutes were recorded, and follow-up actions were assigned and completed.
Communicated key updates to the Head of Projects and other team members as needed.
Collaborated with the Head of Projects to remove impediments, enabling team members to focus on their
tasks.
Provided regular status updates to the Head of Projects and stakeholders.
Ensured the project team was aligned on progress, timelines, and upcoming
deliverables.
Tracked the progress and implementation of approved changes.