Baynes Ceekay

• Generated more than 20 property listings within the first two months.
• Assisted local and international clients throughout the sales and rental process.
• Conducted viewings and maintained strong client relationships.
• Delivered a premium customer experience while managing multiple priorities.

• Handled UK housing disrepair campaign, making 300-400 calls per day.
• Sold life insurance products, making 300-400 calls per day.

• Led customer service operations supporting cardiology practices and patients.
• Assisted elderly patients with empathy, patience, and professionalism.
• Managed escalations and ensured high service standards across the team.
• Trained and coached team members to improve customer satisfaction and operational
performance.
• Scheduled and assisted an average of 50-90 patients daily.
• Onboarded 2-5 new patients daily.
• Handled an average of 50-90 inbound calls per day, plus outbound calls for patient re-care
and rescheduling.
• Processed medication refill requests and prescriptions; faxed labs, medical records, and
clearances.
• HIPAA trained and certified.
• Trained 8 agents for customer service and call center roles.

• Scheduled patient appointments and managed front desk administration.
• Handled billing and inbound/outbound calls.
• Managed social media presence for the practice.

• Led fundraising for educational and basic needs initiatives.
• Provided counseling on gender-based violence, financial literacy, and UN SDGs.
• Managed social media marketing for the organization.
• Volunteered over 200 hours teaching English.

• Recruited and trained over 200 volunteers; co-managed community engagement
initiatives.
• Created online content for English and mathematics; captured and monitored qualitative
and quantitative data.
• Contributed over 100 volunteer hours in community engagement.
• Coordinated sales and marketing for university tours, career days, and open days.
• Made outbound lead conversion calls for the university call centre.