Management Consultant
Mercer
مجموع سنوات الخبرة :13 years, 3 أشهر
- Delivering/coordinating high quality work that meets expectations for timeliness, accuracy and completeness.
- Develop a growth strategy focused on both market share and financial targets.
- Initiate marketing strategies and coordinate actions to influence the market.
- Clarify goals and reach agreement maintaining the interests of all parties.
- Understanding clients' needs and provide consultancy to overcome their issues.
- Develop draft proposals, review agreements, contracts and suggest any potential risk with management.
- high levels of organizational awareness and a broad network of contacts. - Develop, present and propose non-standard client solutions.
- Develop draft proposals, review agreements, contracts and suggest any potential risk with management.
- Provide on-going support to client and search for potential leads.
- Arrange business meetings with prospective clients.
- Conduct research to identify new markets and customer needs.
- Coordinate with Operations, Finance, HR and Government bodies.
- Enhance organization reputation by accepting ownership for accomplishing new different requests; exploring opportunities to add value to job accomplishments.
- Building long-term relationship with new existing customers.
- Reporting directly to the Sales Director and Managing Partner.
- Build and maintain excellent relationship with colleagues and clients.
- The primary responsibility of this role is to increase Bayt.com‘s product portfolio per customer and to maintain the highest level of customers’ loyalty.
- Maintain and grow transactions and revenue volumes from assigned database of customers
- Identify up-sell and cross-sell opportunities by building long-term relationships and providing quality customer service.
4. Effectively manage the growth of assigned customers through transactional and solution-oriented selling approach.
- Liaise between IT, Executive Search, Online Ad Sales and the client to ensure effective fulfillment of various recruitment solutions,
- Manage the training, usage and follow-up queries with clients through supervision of the assigned Product Specialist,
- Determine customers' recruitment needs, and prepare proposals to sell services that address these needs
- Give online demonstrations to clients on Bayt.com in order to handle objections and convince customers to buy.
- Oversee fulfillment of
i. Training
ii. Customer Care
iii. Traditional recruitment
iv. Executive Search
8.Essential Tasks:
- Initiate primarily telephonic outbound calls to the assigned database.
- Effectively qualify through Recruitment Needs Analysis; using value-based selling
- Explain products or services and prices, and answer questions from customers.
- Record names, addresses, purchases, and reactions of customers contacted into CRM.
- Manage growth of customer’s business by developing them to be loyal customers of Bayt.com
- Accurately use CRM for sales processing; keep comprehensive, accurate notes in CRM, prepare forms or agreements to complete sales.
Highlights:
• Achieving customer's Loyalty Rates.
• Getting testimonials monthly.
• Handling key accounts such as: Mobily, IBM, PWC, Royal Commission for Jubail & Yanbu, Sanad
Duties & Responsibilities:
• Check the list of pending appointments for new cases.
• Conduct physical/telephonic training to client when needed.
• Out bound calls/emails to active clients to follow up.
• Update CRM for all historic interaction with customers.
• Work on assisted and/or verified positions as per the schedule
• Participate in a team huddle to review metrics and prioritize/plan the day.
• Report to designated RM on client’s status, on sales and operational matters.
• Ensure that the monthly target is achieved.
• Conduct preliminary interviews with shortlisted candidates.
Assisting in Finance Department
