Beema Basheer

• Handling patient calls and appointment bookings
• Provide information about clinic services and doctors
• Manage follow-ups, cancellations, and rescheduling
• Patient support & call handling
• Appointment scheduling
• Customer service & follow-ups

• Excellent customer service even to difficult callers.
• Multitasking skills to continue speaking to a patient while
searching for information.
• Ability to remain calm in stressful situations.
• Desire to learn more that can applied to the job.
• Processed with patient requests by telephone daily
regarding health insurance.
• Strive to resolve patient inquiries, complaints with a first
call resolution to increase patients satisfaction and
retention.
• Retrieve and follow up on voicemails and returned mails
received on a daily basis.
• Trained new staff members in the company.
• Provides excellent customer service with attention to
detail, and dedication.

• Patient support & appointment scheduling
• Call handling & CRM updates
• Customer service & issue resolution

(Working for EMIRATES NBD credit cards and loans)
• Conduct market research to identify selling possibilities
and evaluate customer needs
• Set up meetings with potential clients and listen to
their wishes and concerns
• Prepare and deliver appropriate presentations on
products and services
• Gather feedback from customers or prospects and
share with internal teams

• Promoted and sold Emirates NBD credit cards and
personal loans
• Assisted customers with product selection and
documentation
• Achieved sales targets through direct customer
interaction and follow-ups

• Helped draft, track and execute sales trade plans and
contracts with direct customers.
• Coordinated and tracked all materials trade promotion
across all customers.
• Manage the trade marketing and event calendar
• Complete new customer setup forms.
• Coordinated in shipment and deliveries of materials
needed for the particular site.

• Coordinated sales activities and client communications
for residential and commercial projects
• Assisted in preparing quotations, proposals, and follow
ups with clients
• Maintained customer records and tracked leads to
support the sales team
• Acted as a liaison between clients, designers, and site
teams to ensure smooth project execution
• Customer Relationship Management (CRM)
• Advanced MS Excel skills: PivotTables, data analysis, and
market trend evaluation
• Client relationship management and retention
• Persuasive and confident interpersonal abilities