NMC engineer
Korek Telecom
Total years of experience :11 years, 3 Months
main tasks & responsibilities will be :-
Ensuring continuous 24/7 network supervision of all korek SD Network nodes and segments.
Carrying out all regular O&M routines and preventive maintenance activities so as to minimize system downtime, such as: system backups, routine hardware tests, monitoring the availability of network resources and capacities, switching and compression systems health check … etc.
Providing 1st line O&M including accurate and timely problem remedy, escalation, and resolution of any failures in the shortest possible time and within set Reaction and Remedy Time targets applicable to various fault categories.
Following up on remedial efforts, including vendor support where engaged through korek SD Network Support Engineers, until closure of the Trouble Ticket or NMC Shift Handover.
Performing assessment, implementation and review of change requests in accordance with change management processes.
Advising affected parties (customer care, interconnecting operators, and similar) of network service outages and degradations (whether planned or not), their extent and anticipated duration, as well as of eventual remedy.
Participating in execution of Network upgrade projects initiated by Projects.
Reporting and addressing without delay any deviations and anomalies.
Gathering of statistical network performance data for Performance Analysis Function.
Completing shift handover to NMC Engineer in Charge taking over the next shift, including a signed checklist with completed procedures, any observations of degraded network performance, status of any open Trouble Tickets.
Managing and assisting contractors, who provide maintenance services on site.
Ensure the compliance of policies and procedures in the customer care with the Information Security guides will be under your responsibilities
• Give lectures in Electric workshop (1st level)
• Give lectures in simulations systems LAB wth packet tracer (3rd level - communication dept.)
• Give lectures in Network Basics Lab (cisco r&sw basics) (4th level )
استقبال مشاكل العملاء وحلها وشرح كافة العروض والخدمات الجديدة لشركة كورك .
استقبال مشاكل الوكلاء وحلهاا من خلال ارسال المشاكل الى الاقسام المختصة واخبار الادارة بذلك .
معالجة البيانات : وذلك من خلال مقارنة عقود خطوط المشتركين مع البيانات الموجودة داخل النظام وارسالها الى القسم المختص
• install the new tunnel and supervising on the technician
• setup Mikrotik router-board and make network planning
• make site survey to get the necessary part for tunnel
• Software and hardware maintenance
• PC support
• Web designer
• System administrator
• Network support and construction
• Network budget planner
لقاء العملاء واخذ مايدور في خيالهم من افكار حول اعلاناتهم وتحويلها الى تصاميم على الحاسوب وترسل الى الطبع بعد ذلك
تصميم فوتوشوب / تصميم هويات / تصميم شعارات / تصميم اعلانات
الدراسة في قسم هندسة تقنيات الحاسبات اتاحت فرصة التعرف على انواع العلوم الهندسية مثل اسس الهندسة الكهربائية والرسم الهندسي واختبار الاجهزة الكهربائية واسس هندسة الاتصالات والالكترونيك