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Belal Mohammad Ahmad Al-Dwaikat, Social Media Team Member

Belal Mohammad Ahmad Al-Dwaikat

Social Media Team Member ·Mada

Jordan

Bachelor's degree, Software Engineering

Work experience

Total years of experience: 7 years, 9 months

Social Media Team Member

February 2017 - September 2018

Mada

Amman, Jordan

February 2017 - September 2018

Company industry:
Telecommunications
Job role:
Marketing and PR

Customer Care & Technical Support

March 2015 - September 2018

Zain

Amman, Jordan

March 2015 - September 2018

Provide Technical support to ADSL, Wimax and Broadband services for individual customers.

* Provide Technical support to Fiber Optic and Leased lines Corporate customers.

* Provide superior customer support by analyzing, diagnosing and resolving problems and request within service level agreements.

* Consistently utilizes excellent listening, probing and analytical skills to identify customer’s technical issues for one-call resolution

* Successfully resolves the customer’s issue while keeping the best interests of the company and customer in mind

* Proactively communicates every opportunity to drive excellent service execution

* Proactively work to assist others in achieving the organization’s objective
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Data Entry

November 2013 - January 2015

Engineering Office

Zarqa, Jordan

November 2013 - January 2015

Company industry:
Architecture
Job role:
Administration

Cashier

June 2013 - August 2013

Abu nafe Restaurant

Zarqa, Jordan

June 2013 - August 2013

Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Cashier

April 2012 - June 2012

Arab Medical Center

Amman, Jordan

April 2012 - June 2012

Company industry:
Medical Hospital
Job role:
Accounting and Auditing

Bartender

March 2011 - February 2012

Basel Al-Abed Office For Hotel Service's

Amman, Jordan

March 2011 - February 2012

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Waiter

September 2009 - January 2011

Basel Al-Abed Office For Hotel Service's

Jordan

September 2009 - January 2011

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Zarqa University

September 2014

September 2014

Bachelor's degree, Software Engineering

Jordan

GPA (percentage): 69%

GPA (percentage): 69%

Skills

SQL
Expert
SQL
Expert
ASP.NET
Expert
ASP.NET
Expert
C#
Expert
C#
Expert
Customer Service
Expert
Customer Service
Expert
Accounting
Expert
Accounting
Expert
Microsoft Office
Expert
Microsoft Office
Expert
SQLSrver 2008
Intermediate
SQLSrver 2008
Intermediate
Microsoft Visual Studio .NET Using C#
Beginner
Microsoft Visual Studio .NET Using C#
Beginner
SQL
Expert
SQL
Expert
ASP.NET
Expert
ASP.NET
Expert
C#
Expert
C#
Expert
Customer Service
Expert
Customer Service
Expert
Accounting
Expert
Accounting
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
ASP.NET Using C#
May 2014
ICDL
Jan 2010
Training
Microsoft Visual Studio Using C#
Key's Of Sun
Nov 2013
SQL Server 2008
Key's Of Sun
Dec 2013
Think Unlimited
Think Unlimited Company
Aug 2013