Belal Mohammad Ahmad Al-Dwaikat

Customer Care & Technical Support at Zain

• Jordan - Amman
• March 2015 to September 2018

Provide Technical support to ADSL, Wimax and Broadband services for individual customers.

* Provide Technical support to Fiber Optic and Leased lines Corporate customers.

* Provide superior customer support by analyzing, diagnosing and resolving problems and request within service level agreements.

* Consistently utilizes excellent listening, probing and analytical skills to identify customer’s technical issues for one-call resolution

* Successfully resolves the customer’s issue while keeping the best interests of the company and customer in mind

* Proactively communicates every opportunity to drive excellent service execution

* Proactively work to assist others in achieving the organization’s objective

Social Media Team Member at Mada

• Jordan - Amman
• February 2017 to September 2018

Data Entry at Engineering Office

• Jordan - Zarqa
• November 2013 to January 2015

Cashier at Abu nafe Restaurant

• Jordan - Zarqa
• June 2013 to August 2013

Cashier at Arab Medical Center

• Jordan - Amman
• April 2012 to June 2012

Bartender at Basel Al-Abed Office For Hotel Service's

• Jordan - Amman
• March 2011 to February 2012

Waiter at Basel Al-Abed Office For Hotel Service's

• Jordan
• September 2009 to January 2011