Belen Rose Macoy

• Successful automation of recurring invoicing from manual invoicing (approx. 800 invoices/month)
• Maintaining the data or recurring entries in the ERP to ensure zero to minimal errors during invoice generation
• Monthly adjustments of maintenance income based on new contracts, addendums and discounts prior to generation of tax invoices
• Ensure that all invoices are submitted in within 24 hours for clients accepting digital copies and in a timely manner for hardcopies and vendor portals
• Provide supporting documents to clients when required for invoice processing
• Handling of billing disputes for maintenance clients
• Account reconciliation, sending of statements and payment follow up and collection for aged debtors
• Ensure that cash collection target is hit monthly (AED 1.1M)
• Posting of wire payments and cheque deposits
• Update of the payment status of monthly aging report

Order to Cash, Payables, Bookkeeping, Reports, Payroll, VAT Filing

Team’s point of contact
•Handles collection for large law firms, correctional facilities and bookstores which require special handling and keen attention to details
•Reviews top 100 account based on dollar amount and sends reminders to collector to follow-up
•Runs team weekly reduction report
•Creates monthly strategies with the team on how to meet the targets based on incoming cash flow
•Ensures quality assurance on all communications of the team by performing random calibration of emails and recorded calls
•Provides necessary coaching for team members to improve quality of calls and emails based on QA calibration results
•Assists supervisor in improvement projects and their implementation
•Liaises with Sales and Customer Support teams to ensure invoicing is in line with contract agreements

Credit and Finance Specialist II, March 2015- June 2017
•Responsible for timely collections of outstanding balances, accurate review of granted credit limits and payment terms for all customers from various businesses involved.
•Ability to effectively generate and use appropriate reports to facilitate debt collections.
•Communicate all disputes raised by the customer to the appropriate department and ensure that a timely resolution is found.
•Escalate any risks related to customers’ ability to pay as per Global Credit Policy.
•Participate in testing projects
•Ensure system requirements meet the business requirements.
•Identify and manage risks associated with Credit and Control’s activities.
•Keep track and follow up on logged and escalated issues.


Selected Accomplishments:
•Promoted to senior credit and collections specialist
•Implemented a change in the collection process of portfolios to include recent past due accounts. This resulted in hitting the year-end target for the team in 2016.
•Trained with Accounts Receivable team for payment allocation
•Handles payment allocation of bookstores which is an account receivable process

• Responsible for timely collections of outstanding balances, accurate review of granted credit limits and payment terms for all customers from various businesses involved.
• Ability to effectively generate and use appropriate reports to facilitate debt collections.
• Communicate all disputes raised by the customer to the appropriate department and ensure that a timely resolution is found.
• Escalate any risks related to customers’ ability to pay as per Global Credit Policy.
• Participate in testing projects
• Ensure system requirements meet the business requirements.
• Identify and manage risks associated with Credit and Control’s activities.
• Keep track and follow up on logged and escalated issues.

Troubleshooting of internet connectivity issues and ensures timely resolution is provided
•Schedules technician dispatch to client’s location
•Provides technical support for company-owned software and hardware
•Handles billing inquiries and reviews disputes
•Processes payments and issues credit upon validation