IT Systems Support Engineer
M. H. Alshaya Company
Total years of experience :15 years, 3 Months
Support for Computer Systems (Desktop & Laptops), Printers & Network Devices
a. Track and record the Inventory for IT Devices, generating Monthly Reports for Consumables, etc.
b. Documenting the technical guides, system workflow for references.
c. Computer maintenance, Installation, Implementation, Hardware upgrades.
d. Data & Server Backup, Restore & Recovery.
e. Testing new technologies and understanding through VMware & Hyper-V (Virtualization).
f. Ensuring the users are protected by Antivirus or End Point Security.
g. Providing intermediate application support to users (Direct & Remote).
h. Printer maintenance & Printing support.
i. Troubleshooting the network issues, network devices (wireless & wired).
j. Troubleshooting and maintenance NVR/CCTV Systems.
k. Managing IP TV/ Digital Signage Display systems.
Support for ERP, VANSales & GPS Fleet Control
a. Provide update patches for the ERP System and troubleshooting.
b. Managing GPS Fleet system & vehicle tracking.
c. Troubleshooting and maintenance of Mobile Handheld Devices (PDA) & Mobile Printers for smooth POS (point of sales) operation.
a. Customer Services (Sales & Support)
b. Computers (Desktop & Laptop), Printers, Maintenance (Hardware & Software)
c. Installation, configuration and upgrading the computer systems as per customer’s request.
d. Installation and configuration of windows server with AD and implementation.
e. Technical support to the clients through remote when required.
f. Being up to date with latest applications and testing which can be provided to customers.
g. Cabling, Crimping, Termination of Patch Panel, Face-plates.
h. Installation and configuration of Networking devices such as, Wi-Fi APN, Routers, Switches, Network Cameras, etc.
a. Ministering of all online deals.
b. Customer Support (Online).
c. System Administration (Desktop Support, Hardware & Network Troubleshooting).
d. Social Networking (Domain & Social Media management, etc.).
e. Graphic Designing.
a. Print Based: Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Corel Draw b. Non-Print: Adobe Flash, Adobe Dreamweaver c. Media: Adobe Premiere Pro, Adobe After Effects, 3ds Max & Maya