Sales Customer Service Representative
Vendôme Mall
Total years of experience :9 years, 6 Months
Engage with customers in a positive, friendly and professional manner.Follow-up with customers to ensure their satisfaction.
Provide solutions that fit the situations and prioritize the customers needs at each step of the process and report any issues to management.
Responsible for receiving merchandise for their store and ensure timely payments of vendor invoices.
Dealing with customer queries and complaints.
Registers sales on a cash register by scanning items.
Monitor and control stocks to ensure that they are properly accounted.
Advising customers on their purchases.
Deliver superior service to maximize sales and customer satisfaction
Inquire with the customer on the type of credit, make a credit simulation
to give the constitution of files to the customer.
Study of individual loan files and Review loan requests.
Assess clients financial status, Evaluate creditworthiness and risks.
Member of the credit committee for decision-making.
Registration of the loan in the bank agency portfolio.
Establishment of bank checks for the benefit of customers.
Evaluating credit, entering financial data, and performing risk assessments.
Recovery of credit situations (amortization board, late payment penalties,
interest calculations, timeline).
Set up payment plans and Release of funds to clients.
Opening and closing of the accounting day.
Control of the cash register (Control of the physical balance of the day,
establishment of PVs and cash books).
Verification of users accounting documents.
Verification of the global journal and the balance.
Establishment of certified bank checks.
Classification of budget and invoices.
Execution of Payroll, Adjustments, CNAS and DAS.
Business Accounting, Financial Management, Audit and Financial Analysis.
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