waiter/office assistant
The Diplomatic Club
مجموع سنوات الخبرة :12 years, 8 أشهر
1. Filling documents as per the requirement of the office managers or updating files and registers related to attendance and work of the staff.
2. Data entry and loading other necessary information into the software programs.
3. Making copies of the documents, as assigned by the office managers and also according to the needs of the office.
4. Answering and receiving phone calls.
5. Sending faxes in matters related to the office jobs and related works.
6. Works of daily errands, that include handling communications with post office, bank, etc and providing stationery, staples etc.
7. Monitoring the order supplies related to the office.
8. Distributing the incoming mails to the respective staff.
9. Maintaining and organizing the paper and electronic documents. Storing them properly for future reference.
10. Keeping the list of employee communication and contacts updated.
11. Assisting the concerned authorities in matters related to preparation of annual reports, files, weekly reports and annual magazines.
12. Preparing thank you letter for new members.
13. Maintaining the up-to-date list of press and contact lists.
14. Handles day to day office work like filing, bank related work, other domestic work.
15. Coordinates with vendors.
16. Handling Office sanitation.
17. In charge of maintaining the Archives of the company.
1. Answer phones and transfer to the appropriate staff member
2. Take and distribute messages
3. Greet public and clients and direct them to the correct staff member
4. Coordinate messenger service
5. Receive, sort and distribute incoming mail
6. Monitor incoming emails and answer or forward as required
7. Prepare outgoing mail for distribution
8. Faxing, scanning and copying of documents
9. Maintain office filing and storage systems
10. Update and maintain databases such as mailing lists, contact lists and client information
11. Retrieve information when requested
12. Co-ordinate and maintain staff administrative records such as staff parking, staff phones and company credit cards
13. Type documents, reports and correspondence
14. Organize travel arrangements for staff
15. Co-ordinate and organize appointments and meetings
16. Assist with event planning and implementation
17. Monitor and maintain office supplies
18. Ensure office equipment is properly maintained and serviced
19. Perform work related errands as requested such as going to the post office and bank
20. Keep office area clean and tidy.
Captain Waiter: Gulf Catering Co. Ltd.
September 2008 to July 2009 King Abdul Aziz University Jeddah, Kingdom of Saudi Arabia
Prime Duties and Responsibilities
1. Communicate service needs to chefs and stewards throughout functions.
2. Total charges for group functions, and prepare and present checks to group contacts for payment.
3. Ensure banquet rooms, restaurants, and coffee breaks are ready for service.
4. Ensure proper centerpieces are displayed on every table.
5. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction.
6. Set tables according to type of event and service standards.
7. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
8. Maintain cleanliness of work areas throughout the day.
9. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
10. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
11. Welcome and acknowledge all guests according to company standards.
12. Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
13. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
14. Ensure adherence to quality expectations and standards.
15. Perform other reasonable job duties as requested by Supervisors.
1.Assists in supervising and participating the day-to-day function of outlet employees, facilities, sales, expenses, services and maintains a high level of efficiency in the operations and ensures that the requirements of guests and the Hotel Standards are met.
2.Controls on an going basis the following: a.Quality Levels of Service.
b.Guest satisfaction.
c.Sanitation, Cleanliness and Hygiene.
d.Material Supplies and Groceries Expenses.
e.Sufficient stocks of all equipment and linen to ensure service requirement are met.
f.Pre-service works are carried out appropriately.
ensures optimum performance in each of the above areas.
3.Complies with and ensures that the Hotels: a.Health, Safety and Hygiene Policy.
b.House Rules and Regulations
c.Grooming and Appearance Standards.
are observed and met.
4.Conducts pre-meal braiding and maintains liaison with Chef.
5.Participates in service as necessary.
6.Ensures that all public and back-of-house areas are presentable and that all equipment is stored correctly.
7.Maintains and follows up maintenance work order needs for assigned outlet.
8.Attends and participates in formal training held by Manpower or Outlets in regard to Food and Beverage Service Quality Standard Expectation and Future Career Development.
9.Established and maintains effective employee relations.
10.Attends and contributes to outlet meeting and briefing.
11.Attends to guest's comments, complaints or requests regarding Food and Beverage Service Quality and significant activities in supervisor's log book, discuss same with Restaurant Manager or Maitre d'.
12.Ensures that all checks have been signed by guests and that figures are correct before passing on the Cashier and all administration of obtaining and delivering procedures are followed.
13.Provides appropriate direction, guidance and re-enforcement "or employee's.
a.Performance.
b.Training.
c.Development.
Bartender: ASIAPRO Cooperative
February 2006 to June 2006 Legend International Resort Ltd. Subic Bay Freeport Zone
Olongapo City, Philippines
Prime Duties and Responsibilities
1. Maintains a Guest focus while performing duties
2. Assumes 100% responsibility for quality guests' experience
3. Take orders from guests and beverage orders from servers.
4. Prepare and serve alcoholic and non-alcoholic drinks consistent with the Restaurant's standard drink recipes.
5. Learns the names and personally recognize our regulars.
6. Record drink orders accurately and immediately after receipt into the register system.
7. Accept guest payment, process credit card charges and make change (if applicable)
8. Wash and sterilize glassware.
9. Prepare garnishes for drinks and replenish snacks for bar patrons.
10. Maintains bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
11. Clear and reset tables in bar area.
12. Present drink menus, make specific recommendations and answer questions regarding beverages.
13. Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas.
14. Receive and serve food orders to guests seated at the bar.
15. Report all equipment problems and bar maintenance issues to bar supervisor.
16. Assist the restocking and replenishment of bar inventory and supplies.
17. Thank guests for their visit and invite them to return.
18. Attends all scheduled employee meetings and brings suggestions for improvement.
19. Notify Dining Room Supervisor or manager-on-duty any time a guest is not IOO% satisfied with their experience.
1. To organize and allocate duties to the waiter/waitresses in the Dining Room at the direction of the Chief Steward.
2. Allocate overtime as required and maintain accurate records.
3. Oversee the stocking and preparation of the Judges' Dining Room service area on a
daily basis.
4. Preparation of special trays for service to the Sheriffs, Secondary and Judges as directed by the Chiefl Steward or to take charge in his/her absence.
5. To oversee in the laying up of the Dining Room for luncheon or any other function
held in this area.
6. To assist and direct if required in the service of luncheon at table employing the highest standards of silver service waiting.
7. To organize the cleaning of crockery, silver and brassware and crystal before during and after service.
8. To organize and ensure the clearing of the Dining Room and other function rooms on completion of service including the cleaning and hovering of the Dining room and
function rooms.
9. To allocate staff to the duties of washing and ironing of Chief laundry.
10. To allocate staff to assist the Sheriffs attendants with the service of luncheon hosted by the Sheriffs Ladies if requested by the Sheriffs attendants.
11. To be responsible for the accounting for and dispatching and receiving of dining
room linen to the laundry ensuring adequate supplies of Napkins and tablecloths are
maintained
12. To appraise staff reporting to the Head Waitress using the Performance
Development Framework.
13. To organize sufficient staff to be on duty to cover official functions including
organizing any casual and temporary staff that may be required.
14. Maintain records of Annual Leave for staff ensuring all leave is taken before the end of the leave year.
15. Report defects to the Maintenance manager and ensure action taken to resolve said
defects.
Bartender: Ocean Adventure
September 7, 2003 to July 30, 2004 Camayan Wharf, West Ilanin Bay Forest Subic Bay Freeport Zone
Olongapo City, Philippines
Prime Duties and Responsibilities
1. Mix ingredients to prepare cocktails and other drinks.
2. Wash glassware and utensils after each use.
3. Pour wine and beer.
4. Collect payment and operate a cash register.
5. Serve food to customers seated at the bar.
6. Check identification of customers to make sure they meet age requirements for purchase of alcohol and tobacco products.
7. Determine when a customer has had too much alcohol.
8. Clean up after customers and clean work area.
9. Order and maintain liquor and bar supplies.
10. Arrange bottles and glasses to make attractive displays.
Head Storekeeper &: Subic Bay Golf & Country Club
Stock Controller Bldg. 6900 Binictican Drive,
May 20 1999 to August 30, 2002 Olongapo City, Philippines
Prime Duties and Responsibilities
1. Performs warehousing and store keeping tasks to include acquiring, receiving, identifying, handling, storing, issuing and delivering a wide variety of materials, parts and supplies utilizing a computerized system.
2. As assigned, guides and instructs Storekeeper/personnel in warehousing and store keeping procedures, materials identification, handling and storage, work and safety methods, daily tasks to be performed, equipment operation, record keeping, and related matters.
3. Based on request, determines proper description of materials, parts and supplies prior to acquisition and issuance of materials, parts and supplies.
4. Assists in expediting the acquisition of critical supplies and materials which are not in stock or are stored in other locations by contacting Suppliers, locating and pricing items, and resolving order procedure problems.
5. Verifies receipt of incoming supplies and materials against invoice and purchase order; checks items for damage; notes quantities received and any discrepancies in materials or documentation; exercises judgement in accepting or rejecting damaged or incorrect supplies and materials. Prepares invoices for submittal to Purchasing Departments.
6. Conducts research of manual and computerized records to resolve billing and inventory discrepancies and Supplier searches.
7. Maintains Suppliers catalogs, cross reference indices and files.
8. Utilizes material handling equipment such as forklift, pallet jacks, hand truck, and delivery vehicles to handle, pick up or deliver materials and supplies.
9. Performs housekeeping tasks to monitor the safety, security and cleanliness of area.
10. Performs special assignments as requested.
11. Performs related work as required.
Computer Analyst &: Provincial Tourism Office
Data Encoder Provincial Capitol Bldg.
October 1998 to January 1999 IbaZambales Philippines
Prime Duties and Responsibilities
1. Ensures the correct and timely Report issuance particularly standard files in relation to the productivity and quality targets of the Operations Department.
2. Accurately and efficiently encodes information in the user application based on received tourism documents, and other related or similar references.
3. Checks the information quality of documents and ensures that these are properly registered in the system.
4. Checks completeness of worksheet and other related documents prepared by Tourism Secretary and give feedback if necessary before encoding the details in the user application system.
5. Performs self-audit of administration details of the Report before endorsing it to the assigned auditor.Assists in amending Reports based on review done by the Tourism Secretary, as necessary.
6. Provides suggestions on process improvements.
7. Reports to Management any breach of integrity, solicitation for, or offer of, an improper payment or advantage coming to his/her knowledge.
8. Assisted in preparation of brochures, leaflets and print advertisements of the different tourist spots in Zambales.
Seminar Attended
December 13 & 14, 1995: Empowerment for effective and Efficient Disaster
Preparedness Toward Philippines 2000
Household Sevices: Gordon College ( Tesda) Program NC II: Olongapo City, Philippines February to may 2007 ( 280 Hours)
Computer System Design: AMA Computer Learning Center And Programming Palanginan, IbaZambales, Philippines 1997 to 1999
Associate in Marine: Northern Philippine College for Maritime Engineering & Technological Studies 1995 to 1996 San Fernando, La union, Philippines