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Bernard Abizeid, Mystery Shopper

Bernard Abizeid

Mystery Shopper·GWR consulting

Lebanon

Diploma, Business Leadership

Work experience

Total years of experience: 19 years, 8 months

Mystery Shopper

January 2017 - Present

GWR consulting

Lebanon

January 2017 - Present

Company industry:
Business Consultancy Services
Job role:
Consulting

Services support manager

July 2017 - November 2017

Jounieh pulse - Moria Restaurant

Beirut, Lebanon

July 2017 - November 2017

I started with this company as a freelancer consultant, and i filled the empty position until we found a guy to fill his position as employee with the company. I have implemented food safety and haccp with GWR consulting, i was the purshasing manager as well, recruiting, training for the staff about the concept and about the work techniques, wine trainings, service trainings.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Brand development manager

May 2015 - June 2016

Lord of the wings

Ghana

May 2015 - June 2016

Opening for 3 restaurants, Negotiating with suppliers, Planning, developing Lord of the Wings standards and directing marketing efforts for Lord of the Wings brand, Executing strategies with cross-functional teams, Supervising brand content, Managing access to brand assets, Responsible for interviewing, training, following up with the staff and evaluating them to lord of the wings concept (for the three branches ), Following day to day LOTW standards situation in all the branches.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Opening Manager ( Branch Manager for two outlets )

July 2014 - May 2015

Lord of the wings

Egypt

July 2014 - May 2015

Jan2014 - June2014: Restaurant Manager, LOTW Egypt, (opening 2 branches).
Giving all informations about the concept, training the staff for LOTW standards, evaluating them in order to promote the best of them, helping the cost control to be effective, purchasing the food quality to be exactly the same as the mother company even in other regions
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Assistant Manager

June 2012 - May 2014

Lord of the wings

Beirut, Lebanon

June 2012 - May 2014

Lord of the wings, City Mall, Supervise and evaluate a team of waiters throughout shifts, motivate the team in order to create more leaders than followers, monitor and control shift duties, traine and evaluate new staff
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Assistant Manager ( opening for one branch )

February 2013 - March 2013

Lord of the wings

Hawali, Kuwait

February 2013 - March 2013

controlling, monitoring and set the training for the new staff to lord of the wings concept.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Waiter

January 2010 - May 2012

Lord Of The Wings

Beirut, Lebanon

January 2010 - May 2012

Lord of the wings, City Mall, Upsell lord of the wings food, and maintain strong communication skills with costumers.
Company industry:
Food & Beverage Production
Job role:
Customer Service and Call Center

Waiter

October 2002 - July 2006

, Chef de Rang, Casino du Liban - Jounieh

October 2002 - July 2006

Opening restaurant Key Bar - Jbeil ( kitchen )

Summer 2004 Opening Sawa Café - Jbeil. ( floor )
Job role:
Customer Service and Call Center

Education

Lebanese American University C.E.P

May 2018

May 2018

Diploma, Business Leadership

Lebanon

The certificate will be given upon the completion of the program.

Lebanese American University C.E.P

April 2018

April 2018

Diploma, Project management professional

Lebanon

The certificate will bi given upon the completion of the program.

ALLC, Jounieh

August 2012

August 2012

Diploma, Business Management

Lebanon

View attachment

Skills

Team Building
Expert
Team Building
Expert
Staff Training
Expert
Staff Training
Expert
Customer Service
Expert
Customer Service
Expert
HACCP
Expert
HACCP
Expert
Food Safety
Expert
Food Safety
Expert
ADVERTISING
Expert
ADVERTISING
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
CONCEPT DEVELOPMENT
Expert
CONCEPT DEVELOPMENT
Expert
CONTENT MANAGEMENT
Expert
CONTENT MANAGEMENT
Expert
DIRECTING
Expert
DIRECTING
Expert
FUNCTIONAL
Expert
FUNCTIONAL
Expert
INSURANCE
Expert
INSURANCE
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MARKETING
Expert
MARKETING
Expert
MICROSOFT ACCESS
Expert
MICROSOFT ACCESS
Expert
Team Building
Expert
Team Building
Expert
Staff Training
Expert
Staff Training
Expert
Customer Service
Expert
Customer Service
Expert
HACCP
Expert
HACCP
Expert
Food Safety
Expert
Food Safety
Expert

Languages

Arabic

Expert

English

Expert

French

Expert