SYSTEM ENGINEER/TECHNICAL SUPPORT
SICURO GROUP LLC
Total years of experience :9 years, 7 Months
SICURO GROUP LLC. 1703, One Business Bay, Dubai 30964, UAE
February 23, 2013 to August 26, 2013
Position: SYSTEM ENGINEER/TECHNICAL SUPPORT
Satellite Tracking Devices - Hand held, In Vehicle, Cargo
Responsibilities
* Monitor the safety of device user. In case panic alert is activated, immediately we informed on site in-charge and verify if the alert is a real or a false alarm.
* Provides technical support to client either through e-mail or phone call.
* Troubleshoot devices that are not connecting to satellite.
* Prepares technical report and forward the report to managers.
Maintain the functionality of our devices (GPS) Satellite Tracking Devices.
Technical support to our client if there are some problem with connection from devices to satellite, via phone call and e-mail.
Prepares technical report.
EROS ELECTRICALS, P.O. Box 1184, Deira, Dubai, UAE
February 24, 2008 to February 25, 2013
Position: SERVICE ENGINEER
SAMSUNG- LCD TV, HOMETHEATER, CAMERA, MOBILE PHONES
Responsibilities
* Performs preliminary test and diagnosis of the Unit.
* Prepares job estimate and, request for parts (if needed)
* Repairs the unit within the prescribed time frame and ensures the quality of the repair is within the set standard.
* Provides technical support to customers/ customer service representative.
MODEL: BLUE RAY PLAYER, HOME THEATER, CAMERA, MP3
LOCATION: GCS H.Q. Jebel Ali
DATE: November10 to 12, 2008
MODEL: HD CAMERA, MP4, HYBRID CAMERA
LOCATION: GCS H.Q Jebel Ali
DATE: June 22 to 25, 2009
MODEL: SLR AND DIGITAL CAMERA
LOCATION: GCS H.Q. Jebel Ali
DATE: November 29 to 30 2011
SONY Philippines INC., Taguig, Philippines
August 13, 2007 - February 24, 2008
Position: TECHNICAL SUPPORT SPECIALISTS
Responsibilities: * Provide technical support to onsite technician
* Provide on line support to our customer (product know how)
* Attends training and seminar for new release product
* Troubleshoot and repair SONY PRODUCT
CANON Philippines INC., Makati City, Philippines
September 2003 - February 2007
Position: CUSTOMER ENGINEER (TEAM LEADER)
Responsibilities: * Troubleshoot and repair digital camera and more on Professional Video Camera even the newest edition to launch the worldwide market.
* Provide Technical support on Customers technical and mechanical problems on their cameras and video, provide updated feedback and most recent status.
* Attends trainings and orientation on new products, latest model of digital cameras and professional video camera.
* Assists customers and provide practical recommendation regarding camera and video related matters.
* Conducts trainings on new products to related employees
Trainings and Seminar attended
MODEL: ZR80, ZR85, ZR90 VIDEO MODEL
Being sent to Singapore for the newly released product.
Trained the customer engineer with the new product.
Customer support, discussed to customer the functionality of the product.
Troubleshoot and repair if there are some problem with the devices.
Submit technical report to Canon Singapore.
LOCATION: Keppel Bay Tower, Harbour Front, Singapore
DATE: October 27 to 29, 2004
MODEL: XL-H1, DC10, DC20,
LOCATION: Keppel Bay Tower, Harbour Front, Singapore
DATE: February 20 to 24, 2006
LOCATION: Keppel Bay Tower, Harbour Front, Singapore
DATE: June 22 to 24, 2004
MODEL: XL-2, MVX25i, MVX25i