Deal Management Specialist for Benefrux French & English Speaker
SHELL
مجموع سنوات الخبرة :8 years, 4 أشهر
I was one of Cape Town Project Migration Leaders to Krakow.
Team Leader backup
Work with Account Managers to provide pre-offer, offer and contract
management support for standard and nonstandard
contract set up and maintenance, in compliance with the Play Book.
Execute contract legal and fiscal requirements, working with local legal
focal.
Follow-up directly with customers on missing contract documentation.
Ensure contracts are signed and stored in line with local country
requirements.
Review contract performance as part of SCM process.
Own contract documentation archiving and termination of customer
contracts.
Set up and maintain end to end pricing data, including confirming pricing,
managing price increases and
changes, implementing rebates and charge backs, investment deals,
invoice accuracy, and resolving
pricing related errors and disputes.
Provide “One Team” support for Sales in owning and resolving all Deal
Making issue resolution. Work to uncover
issue root cause of issues and implement sustainable fixes.
Act as resolution owner of Customer complaints. Feedback outcomes to
COS Order to Cash colleagues who will
communicate with customers.
Maintain Sales Hierarchy, contract registers and banding adherence.
Set up and amend Customer master data
Act as Resolution Owner for Master Data Disputes. Liaise with key
interface, business partners and/or
Customers to resolve them and perform invoice adjustment.
Process manual vouchers received from Retailers during offline card
transactions.
Act as a touchless setup lead in system-to-system setup with new
Customers.
Providing technical assistance and support related to computer systems, hardware, software or network troubleshooting.
Be the first and last point of contact according with all requests, incidents and changes related with network shared folders and drives, Microsoft Office, MS Outlook, Lync/Skype for Business, Operating System, network printers.
Responding to queries, runs diagnostic programs, isolates problem then find out and implement solutions.
Managing high priority and critical incidents to avoid any impact on the client infrastructure, ensuring all Incidents and user service requests are solve or completed within the SLA.
Follow up with customers to ensure issue has been resolved.
Answering phone calls from French and English Users
Logging in ticketing system both Calls and Chats from users and follow up with escalation when applicable.
Acting as team correspondent with regard outstanding tickets.
Providing advice to user regarding their IT issues both in the office and at home.
Tools used are:Symantec pcAnywhere, LogMeIn Rescue, SDM12, BMC Remedy ITSM
Logistic Coordinator and Administrator Production
Management the tem of warehouse Core and Components
Participate in Activities of Reduce Stocks
Coordination with other Department (Process; Quality…)
Coordination with the Transport Company
Coordination with planners (KANBAN Process…)
Update the Transactions of Reception in the system…
Administrative Management of Production
Ensure security in Warehouse and 5S
Ensure Accuracies Stocks
Management and Reporting the difference of receptions
Finance
Provider’s regulations / client payments / bank reconciliation and claims / preparation of daily Treasury activity
report / preparation the situation projected monthly cash