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Betelhem  Dejene , Sales & Customer Service Representative

Betelhem Dejene

Sales & Customer Service Representative·Lebanese Snacks

United Arab Emirates

High school or equivalent, Hospitality

Work experience

Total years of experience: 4 years, 9 months

Sales & Customer Service Representative

December 2023 - January 2026

Lebanese Snacks

Ras Al Khaimah, United Arab Emirates Remote

December 2023 - January 2026


Managed high-volume customer queries, resolved customer grievances with absolute professionalism, and
optimized ordering workflows to achieve a 98% satisfaction rating.

Company industry:
Food & Beverage Production
Job role:
Sales

Executive Secretary / Administrator

April 2021 - October 2023

Commercial Bank of Ethiopia

Addis Ababa, Ethiopia Remote

April 2021 - October 2023


Liaised directly between elite clients and banking executives, managing multi-tier relationship pipelines

Company industry:
Banking
Job role:
Administration

Education

Academic Graduate

June 2020

June 2020

High school or equivalent, Hospitality

Ethiopia

GPA (rating): Excellent

GPA (rating): Excellent

Skills

CONSULTATIVE SELLING
Intermediate
CONSULTATIVE SELLING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CROSS SELLING
Intermediate
CROSS SELLING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
SALES
Intermediate
SALES
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate

Languages

English
Expert
Arabic
Expert
Hindi
Expert

Hobbies

  • movie and music