loise kanini

Closed a partnership contract from exhibition-generated leads, converting contacts into business revenue. Built
and managed an international sales pipeline across the Middle East, Africa, and Europe.
Generated warm leads and arranged meetings with prospective clients through research, outreach, and follow-up.
Represented the company at major industry exhibitions, establishing new business contacts and future partnership
opportunities.
Supported the full client acquisition cycle, including outreach, presentations, follow-ups, negotiations, and proposal
preparation.
Maintained CRM records and organized lead data to improve pipeline visibility and follow-up effectiveness.
Collaborated with internal teams to align sales activity, customer communication, and business development efforts. Worked
across international time zones in a fully remote environment.
Contributed to an employer branding research project in the mining sector, with a focus on the South African market,
supporting insights on HR strategy and talent positioning.

Coordinated events and live performances for the band.
Supported business development by sourcing new performance opportunities.
Managed scheduling, travel arrangements, and rehearsal planning.
Handled social media coordination and content creation.
Designed promotional materials in Canva to support marketing activity.

Served as the first point of contact for customer and internal communications through email and phone.
Managed calendars, meetings, appointments, and administrative coordination.
Arranged travel, accommodation, and event logistics.
Prepared reports, presentations, correspondence, and documentation.
Maintained databases, filing systems, and internal administrative processes.
Supported expense reporting, scheduling, and task coordination using Trello, Bitrix, and Google Workspace.
Assisted with client communication, commercial proposals, document flow, and CRM updates.
Supported account and budget-related administrative tasks.
Worked with cross-functional teams to ensure timely issue handling and workflow coordination.

Delivered customer support through chat, email, and phone channels.
Handled approximately 18-20 customer inquiries per hour.
Registered customer requests and maintained accurate records in the information system.
Resolved issues related to products, services, complaints, and order support.
Conducted proactive customer follow-up to ensure satisfaction and service quality.
Collected and analyzed customer feedback to support service improvement.
Responded to social media reviews and complaints in a timely and professional manner.
Identified customer needs and recommended suitable solutions.
Reported recurring issues and supported database updates and process improvements.
Worked remotely during the COVID-19 period while maintaining service standards.