Sales Account Manager
Homengine realtech pvt.ltd
Total years of experience :10 years, 0 Months
Typical work activities depend on the market and the setting. A basic distinction can be made between two types of sales: business to business (B2B) and business to customer or consumer (B2C).
•relationship building;
•researching the market and related products;
•listening to customer requirements and presenting appropriately to make a sale;
•maintaining and developing relationships with existing customers in person and via telephone calls and emails;
•cold calling to arrange meetings with potential customers to prospect for new business;
•responding to incoming email and phone enquiries;
•liaising with suppliers to check the progress of existing orders;
•checking the quantities of goods on display and in stock;
•recording sales and order information and sending copies to the sales office, or entering figures into a computer system;
•gaining a clear understanding of customers' businesses and requirements;
•making accurate, rapid cost calculations and providing customers with quotations;
Customer relationship Management:
•Sustained sound relationship with existing clientele - Quantified client requirements through close contact.
•Kept in close contact with clientele to identify new opportunities and customers - Maintained availability for addressing customer issues, queries and requirements.
•Gathered customer satisfaction surveys.
•Regularly updated contact database.
Notable Initiatives:
•Motivated and organized relevant market data which was shared by office staff.
•Ensured internal communication was efficient throughout company; sales, marketing and customer support.
•Tracked sales (using computer or CRM) to provide accurate reports.
•Participated in conferences, group meetings, trade shows and exhibitions to deliver presentations on customer sites - Demonstrated new products/services at various sites used by company’s clients.
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