Acting Branch Supervisor
Al Rostamani International Exchange
Total years of experience :5 years, 10 Months
❖ Acting Branch Supervisor. Dec. 2013- To till now.
Al Rostamani International Exchange company, Dubai (U.A.E)
✓ Following the procedures and practices for Risk and Compliance
✓ Checking of remittances & Foreign Currencies.
✓ Verification of all cashiers Tills.
✓ Checking for all daily reports.
✓ Preparing MIS reports & Weekly review reports.
✓ Attends customer queries, Verifies all registered documents, order monthly office supplies, Authorized user of global money transfer.
✓ Verifying of New Intro cards (Retail & corporate)
✓ Verifying Inward Remittance.
✓ Checking Instant Money Products.
✓ Verifying Travellers cheque Encashment.
DESIGNATION: As a Store in charge-Reporting to Area Manager.
COMPANY: SHOE MART, IBN Batutta (Land Mark Group of
Companies) UAE.
Description: A Fashion value added footwear retailer, for the last 20 years in UAE and Middle East
DURATION: May -2009 to Oct 2012.
• Sales and Marketing
• Client/ Customer Relationship Management.
• Strategic Sales Planning and Execution.
• Revenue and Profit Growth.
• Business Development.
• Training and Development.
• Manpower Management.
• Negotiation Skills.
• effective utilization Possess excellent communication, interpersonal and coordination skills with career record of achieving set goals with
Parameters of cost profitability, time and resource.
Jobs and Responsibilities: STAFF: • Responsible for the team management of the store.
• Motivating staff to achieve the sales target.
• Conducting weekly meeting at the store level.
• Maintain communication with all staff and pass on relevant
Company Updates and information.
• Prepare and maintain staff Roaster.
• Responsible for administering Housekeepers and Security guards.
STOCK: • To insure window display of the store is maintained as per
Company VM standards.
• Mannequins are properly dressed and maintained.
• To ensure rotation of the stock on the floor.
• Responsible for overall setup and display of the store.
• Timely and regular requisition of stock to merchandiser.
• Periodic stock take.
• Maintaining of inward and outward of the stocks.
• Feedback regarding the stock to the VM on weekly basis.
• Oversee all aspects of store management including merchandising,
Window display inventory, Staff, and Customer Service etc.
• Recruited staff and trained/monitor them.
• Established sales goals for staff and monitor their performance to ensure efficiency in sales, operation and meeting of individual & Group target.
• Conceptualize and initiate programs for improving customer service.
• Coordinate with the team members choosing monthly stocks for the
Outlet.
• Established friendly yet professional atmosphere that promotes
Attentive customer service and respect for co-worker.
Supervision of Accounts:
Supervised Savings, current and overdraft accounts of cash, clearing and transfer of cheques
Deposit Mobilization:
Achieved a target of 10 million rupees in one year on Savings & current Accounts, and opening of fixed deposits & recurring deposits.
Day Book:
Maintained daily position of deposits and advances, (Deposits with other Banks) Maintained general ledger of all the accounts. Prepared trail balance & profit and loss account. Maintained daily expenses.
Safe deposit vault:
Supervised routine check of locker. Maintained up to date locker rent, recovery of locker rent and allotment of new
Experience in Malaysia: Nando's Restaurant, china town, Malaysia.
Crew leader (Reporting to line Manager)
Description: A worldwide famous chicken peri-peri restaurant.
Responsibility: • Conceptualize and initiate programs for improving customer service.
• Coordinate with the team member in choosing monthly stock for the
Outlet.
• Established friendly yet professional atmosphere that promoted
Attentive Customer service & respective for co-workers.
. Recruited staff and trained/monitored them.
• As part of inventory management, organize stock and replenished as
Needed.
• Ensure the maintenance of the restaurant and stock in impeccable
Condition.
• Act's as province overall In-Charge whenever line manager is not
Around.
• Oversee all aspect of restaurant management including merchandising,
Inventory, staff and customer service.
❖ SENIOR CUSTOMER SERVICE REPRESENTATIVE OFFICER. OCT 2012-Till Date at:
Al Rostamani International Exchange company, Dubai (U.A.E)
✓ Monitor day to day operations to ensure total adherence to Company policies and procedures.
✓ Provide guidance to branch staff to achieve zero defect operations, and timely completion of all assigned activities.
✓ Ensure Cash Handling is done as per Company policy, and Cash Balance at branch and other valuables in the Branch/Bank Safe are secured and managed as instructed by Management.
✓ Manage Cash in Branch by maintaining adequate balances, efficient sourcing and disposal of currencies, and depositing cash to bank.
✓ Responsible for security of Financial instruments such as Drafts, Cheques and Travelers Cheques.
✓ Review anomalies such as under /over reported by staff, and report to concerned authority immediately.
✓ Exercise due diligence in processes related to customer transactions, internal control processes, AML Compliance, and KYC for all customer transactions to ensure risk mitigation.
✓ Identify improvement areas & propose constructive changes to achieve operational excellence.
✓ Guiding to staff for cross selling & up selling.
✓ Ensure optimal profit margins are maintained for transactions.
✓ Providing customers with advice and guidance
✓ Handling customer queries & complaints, their follow-ups and resolutions, as well as other activities such as special-deal promotion Pro-active in customer retention and branch marketing
✓ Solicit referrals and initiate cross-selling up selling opportunities to existing customers
SENIOR CUSTOMER SERVICE REPRESENTATIVE OFFICER.
OCT-2012-Till Date at:
Al Rostamani International Exchange company, Dubai(U.A.E)
COMPANY: Radio Bageshwori FM 94.6 MHZ PVT .LTD
Nepalganj, Banke
DESIGNATION: As a Program Production Director & Radio
Announcer (RJ)
DURATION: Feb 2005 to until April 2009
DUTIES AND RESPOSIBILITES: • Dealing Audients through telephone enquiries.
• Using Positive Attitude and communication Skill to create a comfort level
With the Audients and giving them entertainments accordingly.
• Handling clients of different nation, Cultures, Society Sensitivities
Tastes, traditions and etiquettes has empowered me to developed the
Understand of diverse backgrounds.
• Providing truth information to the audients
• Work individually as a team, as situation demands.
• Performs other duties that may be required from time to time by the
Immediate superior.
Trainings and Seminar Attended: • Seminar on leadership and personal Development, Landmark, Oasis
Center Dubai.
• Manpower management and leadership development, Adv. Level course,
China town Malaysia.
• Fashion Marketing seminar in Deira City Center, Dubai.
• Product knowledge training.
• LAN pos, Oracle Cashier training.
• E-pos cashier training.
To be an integral part of a Senior Position in Banking/Finance and Customer Service Label as a Public Relationship Officer/Administration supervisor for the maximum utilization and application of my broad skills and expertise.
✓ B.A (Bachelor of arts) from Mahendra Multiple College Nepaljunj Banke INepal. (2004 to 2007)
1) Bachelor Of Arts in Sociology In 2005-Mahendra Multiple Campus Nepalgunj, Banke- Nepal
2) Certificate In Computing In Dec 2000, CSE College Nepalgunj.
✓ B.sc from Dr.Babasaheb Ambedkar Marthwada University India. . (1990 to 1992) Additional Qualification
✓ Diploma in Computer Application and Programming (DCAP)