Lead – Credit Control, Collection & Operations
DicoTech Qatar
Total years of experience :0 years, 0 Months
Collection process owner, responsible for developing standards, objectives, workflows, SOP, team management, process management, client management which includes regular discussions, driving governance mechanisms, timely collection etc. across domains, ensuring monthly targets are set and achieved in smooth manner
Pre-embargo period, handled UAE & Qatar collection domain Post Embargo, 100% Qatar business unit
Collection increased by 72% YOY for the financial year 2017 by achieving 99%
Collection pace maintained in the year 2018 despite the embargo situation for Qatar and achieved 89%
96% collection achieved for the year 2019 and 98% collection achieved for the year 2020
123% collection maintained for the year 2021 and so far, 2022 is at 108% of collection against target
USD 8.45 million bad debts recovered by analyzing accounts, which is about 16% of 4 years turnover
Operation Domain
Keeping abreast the activities and progress of all the projects, should there be any deviation from the budgeted plan Prepare summary of budgeted vs actual man-hours for each project
Ensuring additional jobs or variation orders are received well in time monitoring the job activity in progress by maintaining appropriate data
Coordinating with other departments for issues related to all kinds of resource plans
Ensuring the preparation of draft & final invoices with complete and compliance details pertaining to job
Supervising monthly revenue/invoicing report, status of WIP
Implementation and maintenance within the area of responsibility and accountability, compliance to all DicoTech Qatar Health & Safety, Security, Environment and Quality policies, Manuals, Procedures, Laws, Regulations and Standards
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Invoicing process owner, ensuring correct master data is setup from the beginning of every project to enable each invoice fulfilling required criteria and ensuring each and every project is served at its merit
Complex engineering services invoicing for 107 ongoing projects; ensuring delivery and recording SLAs are met
Comprehensive templates are developed and implemented for DSO, ADD, Revision matrix, weekly, monthly, quarterly, half yearly and yearly MIS and continual improvement through SAP framework
Owner of P2P module, SPC for internal and external customers
Owner for PO bracket of USD 225k to USD 1.1million
Responsible for strategic sourcing, procurement and site coordination
Introduced reporting module for enhance transparency to have meaningful information for decision, Introduced and implemented procedure to achieve YOY savings
Achieved 1.78% saving against target of 2% for YOY purchase (USD 10.25 million) for the financial year 2012-13
Achieved 1.49% saving against target of 2% for YOY purchase (USD 11.60 million) for the financial year 2013-14
Define category and subcategory for all the items (approx. 37, 000 item)
Implemented inventory control system for office supplies category
Post purchase order activity (PO Tracker) online within six months of service, bringing transparency for entire concerned staff who were not able to induce output due to the manual time-consuming methods of post purchase order activities, such as approval for PDC, LC, Advance cheques, etc.
Grading system of vendors within one and half year of service which enabled buyers to take unbiased decision based on the performance of a particular vendor Especially during the address of critical/urgent requirement for the project
Implemented PMC (Purchase Monitoring Console) to monitor the department console for end users as well as for management to review entire P2P cycle on single page / window
A significant number of reports brought down to 3 nos. in comparison to the 264 reports erstwhile
Played vital role in implementing R12 version of oracle ERP for Purchase and I-procurement module Right from the start of requisition generation to delivery of PO which includes vital statistics like item codes, inventory codes and accounts Having it done without the outsourced agencies and with only two and half year’s exposure to ERP software, this ranked highest among other achievements
Single window system for creating / maintaining / updating vendors / suppliers (7942 nos.)
A few of operational improvements to mention here such as the approval of purchase order through emails Payment terms negotiated from 30 days to 120 days, rate analysis, prepared lead time master, rectified item master having more than 21000 items, user friendly and enhanced notification system for approver, purchase order format, procurement cycle improvisation in terms of hierarchal approval, single point for inter department coordination etc.
Al Qasr hotel is managed by Resta hotels, having 239 luxury guest rooms, suites and service apartments catering to the varying
needs Soft opening done in Nov’10
Key Responsibilities: -
Instrumental in pre-opening team
Suggesting inputs for SOP & other front office procedures
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Maximization of Room Sales and Revenue for the hotel
Represents management when decisions have to be made during the hours of the night
Maintain high service standards and customer relations
Directs and oversees activities of Night Receptionist and Bell desk
Keeps close watch on outlets and on guest floors for any unusual occurrences
Deals with problems arising from guest complaints or other activities
Follow up on trouble orders issued at night to ensure efficiency
Registers and assigns rooms to guests
Welcomes and accompanies VIP and Executive Floor guests to their rooms
Oversees completion and accuracy of numerous reports for Management
leave a detailed report for the General Manager about the happenings at night after finishing the shift
Sees Training of Receptionists in the night shifts
Monitor and maintain the Front Office systems and equipment to ensure their optimum performance
Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through
personalized service from arrival till departure
Taken care of walk ins - Awarded as Best Front Office Duty Manager for consecutive 4 months
Successfully handled responsibilities, delegations, and contingencies in the absence of Front Office Manager
Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the
hotel facilities and happenings
Attending queries from travel agents, corporate and direct clients
Go to” guy for any operational / commercial issues. Service is never asked but provided is the key of success for individual & organization.
Responsible for the increase of A.R.R. from US $ 60 to US $ 140 during
