Team Leader
Tata Consultancy Services
Total years of experience :16 years, 0 Months
TCS Nielsen Relationship 2010 - 2017:
Handling a team for reporting process, dealing with Nielsen Media Research - TV viewership data
processing for entire USA region. Report processing and delivery based on daily ad hoc requests and monthly
schedules with strict SLAs
Reporting tasks to management, both TCS and Nielsen in the form of Project Status Reports and Project Management reviews.
TCS - H&M (Hennes & Mauritz AB) Relationship 2017 to 2019:
Handling H&M Store infrastructure and Operations tasks, IT Support and Database management for store tools such as Customer Counters, Store Scanners, POS billing data, Digital Screens, Music in Store, Customer Feedback, Store Tablet Devices and various integrated platforms/portals for data interpretation.
General Skills and Expertise:
Green Belt - Lean six sigma certified internally. Process improvement projects implemented (Cycle Time
reduction, Utilization Improvement, System Transformation, Error Reduction, Onshore Support Reduction etc.)
which benefited dollar savings for the customer
Handled transition of various process from 2011 through 2015
Procedural implementations and drives initiated and completed
Created and conducted training on FMEA, RCA, process mapping, problem management calls etc.
Exposure to a quality managed delivery system of CMMi level 5 and maintained all the standard documents based
on the level of access
Proven track records of learning and further training the team
Trained on leadership skills and cross functional activities such as HR functions.
Learning the scenarios on customer queries and services which includes the daily updates
Rectify the customer queries on call or with a service request as per the situation, achieving the time limits (TAT) and quality parameters
Responsible for on the job training (OJT) for new joiners
Zero errors during the service period
B Sc Physics - Passed with an aggregate of 58%
Passed with an aggregate of 61%
Passed with an aggregate of 69%