End User Computing Engineer
Adnoc HQ
مجموع سنوات الخبرة :15 years, 1 أشهر
Providing IT Infrastructure Support for Production, Test and Development environments.
Install, upgrade, support and troubleshoot Microsoft Windows and Microsoft Office (365 and 2016) and other applications.
Software/hardware/network troubleshooting
Configuring & Troubleshooting MS Outlook.
Installing and configuring Bloomberg, Eikon and Market view applications
Microsoft Teams and OneDrive support.
Configuring & Troubleshooting Desktop PC, Workstation, Laptop, MS surface Hub, MS surface studio
Installing and Troubleshooting Local and Network Printer.
Support of Citrix RDP, Citrix VDI, Citrix XenApp and Citrix secure Hub configuration.
Manage Desktop and related application product lifecycle
Develop and manage end user device related issues and configurations
Maintain in-depth knowledge of IT industry best practices, technologies and emerging technologies as related to desktop services
Assist in developing mobility strategies and management.
Partner with Desktop Support and Service Delivery to ensure the overall desktop user experience meets team member objectives
Engaging vendors in issue escalation and resolution when appropriate, such as with Multi-Function Devices
Assist in user/hardware movement and floor relocations
Provide AV support and presentation projectors support to staff
Windows Desktop image creation and OS hardening
Management of end point protection solution providing end user device security
Provides first level IT supports to colleagues and guests within agreed SLA
Evaluates system potential by testing compatibility of new programs with existing programs.
Maintains client confidence and protects operations by keeping information confidential
Contributes to team effort by accomplishing related results as needed.
Technical and operational advice to other members of staff developing IT dependent
projects and system
* Respond to incoming help requests from end users via telephone and email and
provide users with prompt resolution.
* Responsible to ensure smooth operations of the technical devices such as LAN,
Desktops, printers, laptops
* Train the end users in utilizing the devices and communication networks proficiently
* Researching, diagnosing, troubleshooting and identifying solutions to resolve
hardware and software issues of systems
* Installations of different types of systems with customer needs and configure
different type printers (USB, IP Printer, Network) and map the network
* Experience on Q-Systems
* Knowledge on CCTV.
* Antivirus administration.
* Installing and troubleshooting Application software.
* Good understanding of incident & change management.
* Experience on troubleshooting hardware issues by coordinating with the Vendor.
* Responsible for on-call duties through pager response for all business impact/critical
issues on rotational basis within the team.
* Working on the ticketing tools SCSM, Assist, and Service Desk for ticket
assignment/routing and Customer Satisfaction metrics.
BIJU THUNDIYIL
* Solve the all hardware issue related to the system such as PC and laptop, all in one,
Tablets with proper and systematic way installing, configuring, testing and maintaining
operating systems through Imaging.
* Resolve all windows-based troubles with a minimal interval of time by maintain system
standards.
* Configure customized security and install the software that are needed for their
organization
Providing IT Infrastructure Support for 24/7 Production, Test and Development environments.
Installing, Maintaining, and troubleshooting Hardware, Software and Network related problems.
Configuring & Troubleshooting MS Outlook.
Providing technical support to users face to face, over the phone and remote.
Installing and Troubleshooting Local and Network Printer.
Experience on POS Machines and KOT Printers.
Installing and troubleshooting Application software.
Good understanding of incident & change management.
Experience on troubleshooting hardware issues by coordinating with the Vendor.
Responsible for on-call duties through pager response for all business impact/critical issues on rotational basis within the team.
Working on the ticketing tools CCM, and Service Desk for ticket assignment/routing and Customer Satisfaction metrics.
Installing, Maintaining, and troubleshooting Hardware Software and Network related
problems for Laptops and Desktops.
* Configuring & Trouble shooting MS Outlook client issues
* Installing and troubleshooting of Local and Network printers.
* OS and software installation
* Troubleshooting hardware and software issues
* Coordination/implementation of hardware and software installation and upgrades.
* General desktop user support for Windows XP, windows 7 users
courses: – Microsoft Certified