Hire Desk Controller
Rapid Access
Total years of experience :7 years, 4 Months
• Dealing with customer queries and orders in a professional manner
• Handling and arranging transport for delivery and collection of equipment
• Assisting all walk-in customers and pro-actively promoting the company at all times
• Setting up customer contracts for hire
• Following up on LPO extensions and weekly hires
• Negotiating best hire terms and taking off hire notifications
• Correctly completing Hire Agreements, checking customer credit limit and dealing effectively with all related paperwork.
• Maintain the Rental Management (RM) and Customer Relationship Management (CRM) database and ensure relating exception reports are regularly reviewed and updated.
• Sending regular reports on work progress to the higher management.
Tele Sales Executive (Gulf Region)
• Contact potential or existing customers to inform them about our products and service
• Regular follow-ups on new and upcoming requirements
• Generating leads, preparing quotations and closing orders
• Obtaining useful information about ongoing projects, creating prospects and arranging meeting with new customers
• Enter and update customer information in the database
• Keep records of calls, sales and useful information
• Handling inbound calls from USA, UK and Europe for Slender tone products
• Provided on call customer support and up selling of all slender tone products
• On call assistance in installation of the products
• On call troubleshooting, maintenance, upgrading of products
• Handling returns, refunds and replacement of all slender tone products
• Online chat and email assistance to customers
• Monthly sales and calls reports
• Creating and executing project work plans,
• Identifying resources needed for the project.
• Assigning individual responsibilities
• Arranging and conducting interviews
• Training of employees
• Sales closing
• Communicating with client for new updates
• Making monthly and annual reports.
• Quality insurance.