بلال الكسابره

• Led and managed daily operations of the training center, ensuring smooth workflow and
achievement of organizational goals.
• Oversaw all employee-related matters, including recruitment, onboarding, training, and
continuous performance development.
• Managed payroll processing accurately and ensured timely compliance with financial
schedules.
• Developed and implemented HR policies and organizational procedures to enhance
workplace efficiency and productivity.
• Monitored team performance, provided guidance and support, and motivated staff to
achieve high standards.
• Coordinated between departments to ensure excellent service delivery and high customer
satisfaction.
• Proposed and executed process improvements to increase operational efficiency and
overall productivity.

• Generated and converted a high volume of inquiries into confirmed registrations for driving training
programs.
• Consistently exceeded monthly sales targets through structured follow up and customer conversion
strategies.
• Managed the end to end sales cycle including lead contact, needs analysis, presentation of training
packages, pricing explanation, and closing.
• Handled daily customer pipeline including inquiries, objections, and post contact follow ups to maximize
conversion rate.
• Advised clients on suitable training plans based on individual needs, availability, and licensing
requirements.
• Maintained strong customer relationships leading to repeat registrations and referral driven business
growth.
• Coordinated with instructors and scheduling team to optimize training allocation and improve service
efficiency.
• Maintained accurate CRM style records for registrations, payments, and client interactions ensuring data
integrity and traceability.

• Directed and managed all daily administrative and HR operations of the center, ensuring
smooth workflow and achievement of organizational goals.
• Managed and organized employee records, including attendance tracking, contracts, and
final settlements.
• Handled payroll using Excel, ensuring accuracy and timely compliance with financial
schedules.
• Oversaw electronic systems for registration, billing, and data management to ensure
efficiency.
• Supervised recruitment, onboarding, training coordination, and employee performance
development.
• Developed and implemented HR policies and administrative procedures to enhance
operational efficiency and productivity.
• Prepared and analyzed daily and weekly reports on training sessions, attendance, and
registration activities to support operational decision-making.
• Monitored and supported team performance, providing guidance and motivation to
maintain high standards.
• Effectively coordinated internal departments and external stakeholders, managed
schedules, and ensured smooth communication to support daily operations.

• Managed daily store operations and customer interactions from inquiry to final purchase.
• Sold mobile phones and accessories, explaining product features and recommending suitable solutions
based on customer needs.
• Provided personalized recommendations based on customer budgets and usage requirements, enhancing
customer satisfaction and sales performance.
• Managed pricing, promotional offers, and sales activities to support revenue growth.
• Monitored inventory levels and ensured the availability of high-demand products.
• Coordinated product sourcing and supply to maintain continuous stock availability.
• Handled basic device troubleshooting and coordinated with technical specialists for advanced repairs.
• Supervised store operations and maintained high standards of customer service and operational efficiency.