Established the Third Party Governance Framework and Operating Model,
driving Third Party Risk Management implementation and achieving 30%
operational efficiency gains across the program.
Performed in-depth risk and compliance data analysis to identify trends,
risks, and opportunities for innovation through technology platforms.
Oversaw complex GRC technology initiatives, managing project risks,
leadership communications, and escalations to deliver high-impact problem-
solving outcomes that improved enterprise-wide operational efficiency by
40%.
Led technology modernization for Audit & Compliance Solutions, enhancing
efficiency and reporting capabilities for executive decision-making.
Directed process optimization, automation, and transformation initiatives,
utilizing performance metrics and business insights to achieve 30%
measurable operational improvements and sustained efficiency gains.
Identified critical customer pain points and enhanced the end-to-end
customer journey through workflow automation, resulting in up to 50%
efficiency improvement and significantly enhanced service performance.
Defined Key Performance Indicators (KPIs) and Service Standards to
institutionalize operational excellence and strengthen performance
governance.
Utilized strong problem-solving skills and thought leadership to rapidly
resolve challenging issues, improving leadership reporting efficacy by 50%
through data-driven analytics.
Supported cross-functional teams in requirements gathering, user story
creation, and process flow mapping to design scalable, compliant, and
future-ready GRC solutions.
Ensured regulatory and audit readiness by validating control traceability,
documentation quality, and alignment with compliance and regulatory
standards.
Developed and managed the GRC TPRM & Privacy program, creating the
project plan, business case, and product roadmap for TPRM
implementation, while fostering strong cross-functional collaboration with the
Governance function.
Advised Executives on identifying strategic requirements and implementing
innovative solutions to support executive decision-making during
implementation.
Provided strategic guidance to senior management on enhancing
operational efficiency within the organizations architecture department.
Formulated product strategy and multi-year roadmaps to optimize costs,
strengthen governance, and accelerate enterprise compliance maturity.
Owned and managed enterprise-wide Risk Compliance Reporting
dashboards for leadership and regulatory reporting, enabling data-driven
decision-making through analytical insights.
Established robust cross-functional collaboration with Product Managers,
Sponsors, Business teams, and Implementation teams to achieve project
outcomes guided by well-defined KPIs and performance measures.
Led requirement gathering sessions with Executives, Sponsors,
Compliance, and Technology teams to define GRC workflows, assessments,
and reporting needs.
Managed multiple concurrent projects, ensuring all deadlines were met.
Enhanced assessment efficiency by 30% through the automation of risk
control matrices, workflows, and dashboards.
Partnered with IT, Legal, Compliance, and HR Services to evaluate, select,
and implement GRC technology solutions, driving thought leadership and
enabling continuous product innovation.
Served as the primary liaison between business stakeholders and
implementation teams, supporting decision-making through solution and
architecture reviews, and resolving critical issues with data-driven strategies.
Supported UAT cycles, deployment planning, and post-go-live optimization,
ensuring smooth adoption and continuous improvement of GRC solutions.
Analyzed data from post-completion surveys to enhance customer
satisfaction ratings for future projects.
- Company industry:
- IT Services
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