Sales And Business Development Manager
Maliks
Total years of experience :14 years, 8 Months
•Continuously Improving our ability to compete, monitoring and researching into our competition, collecting feedback on our products.
•Formulating and assigning department and team sales targets in addition to other criterial related to tasks, skills, communication and improvement.
• Creating new rules and procedures for the team to follow to increase productivityandminimizetimeconsumedonroutineactions.
• Monitoring and Increasing client coverage ratio through the use of a new reporting system, used as a CRM to track client visits per area, type and check feedback.
• Setting weekly meetings, with a correct mix between sharing results, discussing problems, team presentations and training with motivated mentalities.
• Pre-planning our actions ahead of season starting with coordination with the purchasing department, Marketing department and using a product-season sales calendar.
• Providing all customers with customised consultancy related to their print material consumption quantity and material usage
•Assisting customers in their decision making process to which, what, how and when to use print material.
•Follow up and liaise between customers and services department
•Social networking expansion through the use of social media like facebook, twitter and LinkedIn for professional connections
•Searching for new products and services as a way to update and upgrade our services provided to customers and making use of new discoveries and ideas in the printing industry
•Providing value to customers all the way through. Starting from the quick tailored consultancy, the aid in ordering process and providing the preferable customer service
•Increasing sales through unique and creative exposure and up-selling techniques
•prospecting, evaluating leads and implementing retention plans
•Initiating phone calls and scheduling meetings through a well fabricated sales cycle
Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
Organize workflow and ensure that employees understand their duties or delegated tasks
Monitor employee productivity and provide constructive feedback and coaching
Receive complaints and resolve problems
Pass on information from upper management to employees and vice versa
Prepare and submit performance reports
Decide on reward and promotion based on performance
Train new employees on rules and work process
Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
•Customer Relationship Management software (Sales Force).
•Managing multiple warehouses.
•Receiving all products and stock assets.
•Documenting every change (in and out) in the product or stock asset movement.
•Controlling the inventory through surveys and performing daily checking measures.
•Maintaining records regarding the internal (warehouse) product movement.
•Ensuring the continuous availability of every needed asset.
•Contributing to the continuous improvement of daily operations.
•Team leading, assigning responsibilities and coordinating among departments.
•Training new employees through advice and counseling.
•Carry on operations, create reports and communicate results to Top management.
•Completion of transactions with the Lebanese Chamber of Commerce Industry and Agriculture, National Social Security Fund, Ministry of Public health.
•Contacting responsible parties for maintenance purposes regarding cars (oil change, repair...) and other facility inspections. (Internet, Electricity & UPS maintenance).
Master of Business Administration
Bachelors In Business Administration.
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