bilal javed, Senior Service Advisor and Warranty Coordinator

bilal javed

Senior Service Advisor and Warranty Coordinator

Suzuki Rawal Motors

Location
Pakistan - Islamabad
Education
Bachelor's degree, Mechanical And Civil Engineering
Experience
14 years, 7 Months

Share My Profile

Block User


Work Experience

Total years of experience :14 years, 7 Months

Senior Service Advisor and Warranty Coordinator at Suzuki Rawal Motors
  • Pakistan - Rawalpindi
  • My current job since August 2021

senior service advisor & warranty advisor customers dealing warranty billing pdi, ffi, sfi, billing

warranty officer at suzuki rawal motor
  • Pakistan - Rawalpindi
  • August 2021 to November 2023
Service Advisor at Suzuki Capital Motors
  • Pakistan - Islamabad
  • January 2016 to August 2021

service advisor

Repair Technician at Toyota Defense Motors
  • Pakistan - Karachi
  • January 2014 to January 2016

repair technician express maintenance

Repair Technician at Suzuki Faraz Motors
  • Pakistan - Karachi
  • January 2009 to January 2011

Duties:
• Carrying out all types of repair work mainly engines, drive trains, electrical troubleshooting, brake systems and other repairs.
• Assisting Foreman / Service Advisors on proper repair order write-ups.
• Perform accurate routine maintenance work and repair procedures.
• Daily Reception operations, Managing Appointments, walk in customers.
• Estimations, Approvals, Parts Availability.
• Workshop job order processing Jobs distribution.
• Ensuring products and services comply with regulatory and quality standards and customer demand.
• Workshop productivity & eficiency, utilization reports through DMIS.
• Reviewing Creating technical reports FTR, PPR, warranty claims.
• Revenue planning of monthly individual target.
• Analyzing and investigating price, demand and competition.
• Devising and presenting ideas and strategies.

Education

Bachelor's degree, Mechanical And Civil Engineering
  • at Dadabhoy Institute Of Higher Education
  • September 2024
Diploma, auto&diesel
  • at govt college of technology site
  • September 2024
High school or equivalent, Biochemistry
  • at Al-Farooq sec school
  • March 2024

Specialties & Skills

Supervising
Technician
Warranty
After Sales Support
Service
warranty advisor technical
Maintenance Management
Operation
Negotiation
Teamwork
Supervising
Maintenance Engineering
Warranty
Planning
Workshop Leadership
BRAKE (SHEET METAL BENDING)
OPERATIONS
ORDER PROCESSING
PLANNING
TROUBLESHOOTING (PROBLEM SOLVING)
COMMUNICATIONS
MANAGEMENT
TEAM MANAGEMENT
WRITTEN COMMUNICATION
Time Management
Problem Solving
Maintenance Planning
Automotive
Customer Service
Automotive Repair
Mechanics

Languages

English
Beginner

Training and Certifications

advanced customer service skills for service advisor's (Certificate)
Date Attended:
December 2022