Bilal Skaf

Also called social and human service assistant, as a case manager I was to help individuals in difficult situations with advice, assist in finding the services they need, and create plans for future employment, training or education.

• A sound understanding of, and the ability to apply case management principles and methodologies.
• An Ability to problem solve creatively and think ‘outside the box’.
• An ability to listen, motivate and see opportunity in others.
• Strong performance orientation and capacity to achieve targets.
• Excellent communication, time management and organisational skills.
• An ability to communicate assertively to negotiate and achieve desired outcomes.
• Knowledge of the Job Network and Centrelink processes and procedures.
• The ability to sell ideas to and negotiate commitment and accountability with job seekers
• Speed to placement, to result in outcome.
• IT skills in MS Office Suite.
• Relationship building with employers.
• Engage clients into the initial phase of assistance under the federal government’s Job Services Australia model. This includes interviewing clients, assisting with resume preparation, providing information about local employment opportunities, discussing best practice job search techniques and advising about the Productivity Places Program.