Store Manager
Homecentre
Total years of experience :19 years, 0 Months
Department Management and Store standards
Store Merchandise/Merchandising
Customer Service
People Management / Monitoring
Managing a store which include Home furnishing, Furniture, & kids department.
Achieving revenue targets and target productivity of the store.
Planning and managing sales event & special events, increasing sales.
Monitoring sales performance against last year and budget on a daily & weekly basis.
Inventory management in the store and follow up on customer’s home deliveries.
Regularly audit store standards, inventory & resolving issues.
Forecasting roster of team for the high standard customer service on floor.
Hire, training, schedule & supervised staff of the store.
Monitoring & handling customer complaints &taking action in line with the company policies.
Ensuring the company policy & procedures are followed& adhered to accordingly.
Developing successful long-term relationship with customers, resulting in repeat business.
Monitoring & control expenses through effective store operation management.
Post Graduate Diploma in Computer Application from IHRD.
Best Employee Of the Month Certificate from Homecentre.
In-Store Trainee Certificate from Homcentre after completion of "Train the Trainee" training programme.