Bilal Smadi

Turkey,
• Directed EHS and quality policies and strategy execution across 8 manufacturing and 20 service sites in
Emerging Markets.
• Managed regional QHSE teams and led culture shift toward proactive safety and sustainability.
• Oversaw TRIR, SIF, and Leading Indicators (Training Index, ACS365 or Leadership behavioral safety) to
ensure transparent performance monitoring.
• Partnered with business leaders to integrate EHS into operational and commercial strategy.
• Delivered regional ESG inputs including GHG Scope 1 & 2, waste and water data. Managed global
reporting of safety, environmental, and compliance KPIs, and developed detailed RCCA investigations
and strategic roadmaps to drive continuous improvement.
• Implemented risk assessments for workshops and field engineers, embedding safety in frontline
operations.
• Led RCCA investigations and managed preventive and corrective actions.
• Oversaw EHS input for M&A activities and internal/external audit readiness.
• Developed and tested regional BCP plans to ensure service continuity amid crisis events.
• Acted as Subject Matter Expert (SME) during the blueprint stage for Xylem Global SAP deployment,
leading QMS integration for automated compliance tracking and executive reporting.
• Designed and implemented Quality and EHS maturity assessment system to benchmark all facilities
against standardized criteria inspired by the automotive industry, driving consistent quality levels and
identifying development priorities across regions.

Quality:
• Managed aftermarket operations for Xylem MENA, ensuring quality standards, customer satisfaction,
and process optimization across service and parts functions. Led the customer complaint management
process, setting standardized response and closure timelines to ensure timely resolution and improve
service quality.
• Managed ISO 9001 certifications for manufacturing and service operations.
• Developed and maintained QMS, HSE, and environmental systems in line with corporate and statutory
requirements.
• Delivered strategic quality risk assessments using PESTEL, SWOT, and stakeholder analyses.
• Implemented quality gates and controls within production to minimize defects and nonconformities.
• Acted as SME for pump testing and final product validation at the Dubai factory, making release
decisions prior to customer delivery. Reviewed pump performance parameters, verified compliance
with quality standards, and ensured alignment with customer specifications.

Create and monitor the quality / HSE management systems for all branches in John Crane ME/NA. And review, assess; Quality Management System in South Africa Branches.
Manage the Operations Support development function through providing direction, guidance and support to the business and
operation manager in delivering business opportunities, cost, waste, time and complexity reduction and increase the customer satisfaction, transparency and regional understanding for the company policies procedures and technical SOP.
Reporting to the Global Quality Director (EMEA) the global quality issues which affect the company. Evaluate the global company procedures, and reflect it in the local procedures. Being member of global quality team to conduct conference meetings with all Quality managers in Europe, Africa and Middle East. Participate in company forums to discuss quality and operational issues with JC president.
Develop the required KPIs to be monitored and measured during the financial year for the quality department, and help other departments to confirm required KPIs as per the top management decision to be reflected on the company objectives and policies. Modify the operation procedures as per the agreed KPIs to facilitate the collection of the data needed for the performance measures i.e. time response to quote customer in repair jobs KPI and cost of labor for repair jobs KPI.
Manage the customer complaint process to ensure effective root cause analysis and corrective action taken with updating SAP notifications, and communication with suppliers or internally to keep the customer satisfied with objective to reduce the customer complaints as per the company requirements. Including regional data analysis to identify the root cause of the repeated issues and have more precautions to avoid re-occurrence
Create QMS as per cross functional procedures to fit with the ERP system implemented in the company (SAP).
Handling of second party audit (customer QMS auditing) to give the company opportunities for new business - e.g. ARAMCO audit to get the vendor ID in JC-Saudi Arabia as manufacturing unit and MSSD semiannually audit to maintain customer repair agreements and contracts.
Handling the 3rd party audit with Lloyds (Quality, EHS) register to maintain the certification of the branches in Middle East / North Africa (Dubai, Abu Dhabi, Saudi - Dammam,
Saudi - Jubail, Qatar, Bahrain, Kuwait, Egypt)
Conduct internal certification audits for non-certified branches to ensure compliance with certain clauses of the ISO 9001 standards and company policies and procedures, e.g. JC - Saudi Arabia (Yanbu) and JC - Azerbaijan.
Establish and maintain Environmental, Health and Safety management system and prepare all the documents required as per the company policy, OHSAS 18001, ISO 14001 and customer requirements (loss prevention programs, evacuation procedures, HSE inspections and training for employees.
Conduct Environmental, OHSAS & Quality internal audit as per the agreed internal audit plan to make sure that company complied with the global standards, legal requirements and company procedures and policies.
Bench marking and standardizing the company procedures and policies within the official branches, and review the results during the internal audits and management meetings.
Monthly management reporting related to customer complaints analysis, suppliers performance, and root cause analysis of the main issues faced with customers.
Calculating the Total cost of the quality for the company; including cost of problems rectifying and cost of implementing quality.

• Established, implemented, and monitored robust Quality and HSE Management Systems across all
ME/NA branches, with additional oversight and evaluation of QMS performance in South Africa.
• Served as a key member of the Global Quality Team, reporting critical quality concerns to the EMEA
Director, aligning regional operations with global procedures, and contributing to strategic forums with
JCs global president.
• Managed the end-to-end customer complaint process, ensuring root cause analysis, timely corrective
actions, and transparent communication using SAP, while driving regional data analysis to reduce issue
recurrence.
• Led second-party audits (e.g., ARAMCO vendor qualification) to secure new business opportunities and
sustain repair service agreements
• Provided strategic operational support to cut costs, boost transparency, and align regional policies.
• Standardized operational procedures and policies across ME/NA branches, ensuring regional
alignment and validating consistency through benchmarking and management audits.
• Calculated the Total Cost of Quality (TCoQ), including costs for corrective actions and system
implementation, to support strategic investment decisions in quality initiatives.

• Update and modify John Crane ME / NA quality management system to fulfill the standard of ISO
9001:2000.
• Unify John Crane ME/NAs quality management system to cover all activities, including commercial,
engineering, purchasing, stores, and customer service units in the Middle East and North Africa
branches.
• Conduct internal audits in John Crane ME / NA for the Dubai, Abu Dhabi, Qatar, Saudi Arabia (Dammam),
and Kuwait branches.
• Communicate with the service manager of the Middle East and North Africa to create KPIs related to the
service department that will be reflected in the companys quality objectives and update the technical
procedures accordingly

Update and modify john crane ME / NA quality management system to fulfill standard of ISO 9001:2000.
Unify quality management system of john crane ME / NA to cover all activities including commercial, engineering, purchasing, stores, and customer service units in the Middle East and North Africa branches.
Conduct internal audit in john crane ME / NA for Dubai, Abu Dhabi, Qatar, Saudi Arabia (Dammam) and Kuwait branches.
Communicate with service manager of Middle East and North Africa to create KPI’s related to service department to be reflected in the quality objectives of the company, and to update the technical procedures according to.
Communicate with UK to fulfill company requirements for environmental issues related to activate done in the Middle East and North Africa.
Handle all customer complaints and supplier discrepancies to achieve maximum level of customer satisfaction.
Working as management representative for john crane Middle East / North Africa branches
Communicate with UK branch to establish an ERP system (SAP system) according to procedures implemented in the Middle East and North Africa.
Monthly reporting with the supplier performance, customer complaints trend, total recordable incident rate, corrective preventive actions categorization and status.
Prepare and implement health and safety management system (OHSAS 18001) for John Crane ME / NA.

Quality management Consultanat;

Creating quality management system (ISO 9001:2000) and prepare companies to be certified, my clients:

• RAK Customhouses and ports; prepare QMS, implementation, awareness training, internal audit training.
• RAK Municipality; prepare QMS, implementation, awareness training, internal audit training.
• Styro Ltd. (Al Sharja); prepare QMS, Implementation, awareness training, internal audit training.
• ECC (Dubai); QMS upgrading to 2000 version.
• Al Sahraa General Transportations (Abu Dhabi); prepare QMS, implementation, awareness training, internal audit training.
• Power House Group (Phoenix Timber Factory, Gulf Dunes landscaping and services, Top Catering); prepare QMS, implementation, awareness training, internal audit training.
• Western Catering Camps (Al Ruwis); prepare QMS, implementation, awareness training, internal audit training, preparing and implementations of HACCP system to be integrated with the QMS.
• Tamani General Contracting (Abu Dhabi); prepare QMS, implementation, awareness training, internal audit training.
• Pro-TECT Middle East; prepare QMS, implementation, awareness training, internal audit training.
• Ed. ZUBLIN AG (Abu Dhabi); implementation of the quality management system, awareness training, internal audit training, following up to achieve the certificates.
MR follow up activities for certified companies in ISO 9001:2000; including internal auditor.
OHSAS; follow up and implementation for OHSAS systems, conduct awareness training for employees in certified companies
EMS (ISO 14001:2004); follow up and implementation for OHSAS systems, conduct awareness training for employees in certified companies

Because Im certified from Lloyds Register quality assurance ‎as ISO Lead Auditor according to ISO 9001: 2000 Series lead auditor Course‎ i worked in KADDB to;
‎
‎ Implement the ISO System in the prototyping division.‎

‎‎ ‎ Member in the audit team for checking the ISO system in ‎KADDB about the compliance with ISO 9001:2000 Standards and continues improvements in procedures

‎‎ Supervisor‎ ‎on Manufacturing processes‎ ‎and‎ ‎assembles‎ ‎in‎ ‎prototyping‎ ‎division‎ including master plan creation.

E-Procurement Project in Saudi Arabia ( Astra Company )

‎ Working as business analyst in spend analysis phase.‎

‎ Operation engineer in strategic sourcing, which include; building ‎catalogue and create SKUs for RFQ.‎

‎‎ Contact each business unit for some meetings, and data gathering.‎

‎‎ Studying purchasing process of each business unit in Astra Company, ‎create as is process