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BILAL SALEH, Operations Manager

BILAL SALEH

Operations Manager·Building & Contracting Co.

Kuwait

Bachelor's degree, Computer Engineering

Work experience

Total years of experience: 22 years, 2 months

Operations Manager

February 2025 - Present

Building & Contracting Co.

Al Kuwait, Kuwait

February 2025 - Present

• Monitor receivables, lease aging, and operational expenses to ensure cash flow stability.
• Manage tenant relationships and resolve operational and contractual issues.
• Prepare and present periodic operational and financial performance reports.
• Coordinate with Finance, HR, and Procurement departments to ensure operational alignment.

Company industry:
Construction & Building

Operations Coordinator & IT Support

March 2006 - May 2026

Action Real Estate Company

Al Kuwait, Kuwait

March 2006 - May 2026

• Developed IT policies, procedures, and departmental manuals.
• Provided technical and operational support to management.
• Maintained network documentation and system diagrams using MS Visio.
• Assisted in contract preparation, correspondence, and operational reporting.

Company industry:
Real Estate

Operations Manager – Government Projects

March 2023 - August 2024

CARE for Buildings & Cities Cleaning Co.

Al Kuwait, Kuwait

March 2023 - August 2024

• Managed multiple government service contracts and monitored receivables and OPEX.
• Developed and implemented operational policies and procedures aligned with corporate
standards.
• Supervised project managers and assistant managers across various service lines.
• Maintained client relationships and resolved escalated operational issues.
• Oversaw workshop maintenance and asset utilization.
• Delivered regular operational and financial performance reports to management.

Company industry:
Facilities & Property Management

Properties Manager

January 2021 - June 2022

AMLAK Capital United Real Estate Company

Al Kuwait, Kuwait

January 2021 - June 2022

• Managed property service requests and ensured timely maintenance response.
• Monitored contractors performance and service quality across properties.
• Established operational policies and procedures.
• Maintained tenant relations and handled conflict resolution.

Company industry:
Real Estate

Head of Operations

September 2020 - January 2021

Marafies Kuwaitia General Trading & Contracting

Al Kuwait, Kuwait

September 2020 - January 2021

• Monitor receivables, Services Contracts & OPEX.
• Setup operational policies and procedures meeting corporate requirements.
• Monitor all projects and different types of services along with the project managers and assistant managers.
• Liaise with all departments (Finance, HR and Procurement)
• Oversee workshop maintenance related issues.
• Manage Tenants relationships and resolve conflicts if any.
• Reporting Operational & Financial performance regularly.

Company industry:
Business Process Outsourcing (BPO)

Head of Operations

September 2020 - January 2021

Marafie Kuwaitia General Trading & Contracting

Al Kuwait, Kuwait

September 2020 - January 2021

• Led operations across multiple service projects with full responsibility for OPEX and receivables.
• Implemented operational policies, procedures, and performance controls.
• Coordinated with Finance, HR, and Procurement departments.
• Supervised workshop maintenance operations and tenant relations.
• Prepared and presented operational and financial reports.

Company industry:
Business Process Outsourcing (BPO)

Properties Operations Manager

October 2013 - May 2019

Al Wazzan Regional Company

Al Kuwait, Kuwait

October 2013 - May 2019

• Managed receivables, lease aging, and operating expenses for a diversified property portfolio.
• Achieved revenue growth and reduced operating expenses through cost control initiatives.
• Supervised maintenance teams and contractor performance.
• Prepared detailed reports including cash flow, rent collection, delinquency, and market rent
analysis.
• Supported financial planning through budgeting, forecasting, and variance analysis.
• Oversaw implementation and daily operations of real estate IT applications.

Company industry:
Catering, Food Service, & Restaurant

Deputy Operations Manager

June 2009 - June 2012

Action Real Estate Company

Al Kuwait, Kuwait

June 2009 - June 2012

• Managed a portfolio of 16 properties covering operations, leasing, and tenant services.
• Monitored rent collection, receivables, and operating expenses.
• Prepared operational, legal, vacancy, budgeting, and financial reports.
• Supported ERP implementation (Oracle-based), including user documentation and training.
• Coordinated leasing, marketing, contract preparation, and maintenance supervision.

Company industry:
Real Estate

Operations Coordinator

March 2006 - May 2009

Action Real Estate Company

Al Kuwait, Kuwait

March 2006 - May 2009

• Created & designed IT departmental manual and improved the overall IT policies, standards & procedures and assured the compliance of systems and users.
• Installed & configured LANs (Components & Client / Server Software).
• Windows active directory configuration & administration and applying appropriate security policies and Group Policy Objects (GPOs).
• Assisted in the inventory management and purchase of software licenses, software, hardware, and other IT supplies.
• Collaborated with the global team to resolve IT support issues.
• Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs.
• Handled user accounts, permissions, and assisted users in resolving their experienced problems.
• Recommended changes to improve systems and network configurations and determine hardware or software requirements related to such changes.
• Prepared real estate correspondences, legal documents & contracts from rough draft.
• Direct support to the Operations Manager in the daily operations issues such as gathering requested data on short notice such as lease terms and conditions, maintenance status and others.

Company industry:
Real Estate

Technical Support Engineer

December 2004 - February 2006

Digital Wallet Company

Amman, Jordan

December 2004 - February 2006

• Installed and configured networks and client/server systems.
• Prepared technical proposals and resolved escalated client issues.
• Delivered high-success-rate troubleshooting for hardware and network issues.

Company industry:
IT Services

Technical Support Engineer

February 2004 - September 2004

The Information Centre Co.

Al Kuwait, Kuwait

February 2004 - September 2004

• Participated in Ministry of Interior IT projects.
• Installed and configured LAN environments.
• Resolved end-user hardware, software, and network issues.
• Designed network diagrams and supervised technical staff.

Company industry:
IT Services

Education

Eastern Mediterranean University

January 2002

January 2002

Bachelor's degree, Computer Engineering

Cyprus

Skills

Property Management Systems
Expert
Property Management Systems
Expert
Budgeting
Expert
Budgeting
Expert
Properties & Facilities Management
Expert
Properties & Facilities Management
Expert
Ms Visio
Expert
Ms Visio
Expert
Analysis
Expert
Analysis
Expert
Maintenance Management
Intermediate
Maintenance Management
Intermediate
Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert
Facility Management
Intermediate
Facility Management
Intermediate
Operations Management
Expert
Operations Management
Expert
PROPERTY MANAGEMENT
Expert
PROPERTY MANAGEMENT
Expert
CREDIT FACILITIES
Intermediate
CREDIT FACILITIES
Intermediate
LEASE CONTRACTS
Intermediate
LEASE CONTRACTS
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
RECEIVABLES
Expert
RECEIVABLES
Expert
FORECASTING
Expert
FORECASTING
Expert
OPERATING EXPENSE
Expert
OPERATING EXPENSE
Expert
RENT COLLECTION
Expert
RENT COLLECTION
Expert
SCHEDULING
Expert
SCHEDULING
Expert
ACTIVE DIRECTORY
Expert
ACTIVE DIRECTORY
Expert
EXPENSE REPORTS
Expert
EXPENSE REPORTS
Expert
MS Office
Expert
MS Office
Expert
MS Visio
Intermediate
MS Visio
Intermediate
Real Estate Management Systems
Expert
Real Estate Management Systems
Expert
MS Project
Intermediate
MS Project
Intermediate
Properties & Facilities Management
Expert
Properties & Facilities Management
Expert
Leasing & Contracting
Expert
Leasing & Contracting
Expert
Tenants & Vendor Management
Expert
Tenants & Vendor Management
Expert
Problem Solving
Intermediate
Problem Solving
Intermediate
Property Management Systems
Expert
Property Management Systems
Expert
Budgeting
Expert
Budgeting
Expert
Analysis
Expert
Analysis
Expert
COST MANAGEMENT
Intermediate
COST MANAGEMENT
Intermediate
FINANCIAL CONTROLS
Intermediate
FINANCIAL CONTROLS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONAL REPORTING
Intermediate
OPERATIONAL REPORTING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate

Languages

Arabic

Expert

English

Expert

Turkish

Beginner

Memberships

Jordan Engineers Association

Member

February 2003

Training and Certifications

Certifications
Certificate of Completion
Infocenter Institute
May 2012 - Jun 2012
Certificate of Achievement
Infocenter Institute
Jul 2008 - Jul 2008