Liaison Officer
Qatar Rail
Total years of experience :10 years, 5 Months
• Liaison officer between Qatar Rail and RKH (Qitarat)
Responsibilities:
• Controlling the Customer Information Controller in terms of Public announcement and the Public Information System.
• Updating QR app with any new information related to Train movements to make the customer up to date.
• Social Media Specialist and Customer Service Agent
• Replying to Arabic and English social media interactions
(Twitter, Facebook, Instagram).
• Handling cases on CRM such as (Contact us, Incoming
Emails, Service requests, Complaints).
• Answering Arabic and English calls and resolving the
Customers issues (emergency cases, crowding issues in the stations, AC problems, Station equipment).
• Informing Duty Manager/Line Supervisor and report the issues to fault controller and file it in ICC log for Qatar Rail records.
• Deal with safety problems with high priority and report it to QR.
Delivering services in a remarkable way to make the customer Satisfied.
Handling cases on CRM such as (Contact us, Incoming Emails, Service requests, Complaints).
Delivering services in a remarkable way to make the customer Satisfied.
Handling cases on CRM such as (Contact us, Incoming emails, Service requests, Complaints).
Coaching the new staff members.