IT Project Manager
Al Amani TVR Group
Total years of experience :19 years, 5 Months
Group IT Department Operations Management, Department Budgeting, Developing and implementing IT policies aligned with Business, IT Projects Management, IT and Data Security Administration, IT assets Administration, Vendor Administration etc
• SAP HCM-Payroll Functional Analysis, Specification Documentation, Testing the Solution for Business Case Alignment, UAT Facilitation and implementation
• Managed and Coordinated complex Information Technology Projects by analyzing the Business Needs and the Project Benefits to the Organization, Prepared Project Scope Document and Project Plans, Scheduled the Projects, allocated human Resources, management of project communication, Risk management, Execution, Status Reporting, Managed Changes and ensured Functionality and Quality till the final implementation, UAT and successful closure of the Projects.
• Established and communicated the SMART Goals and directed team activity. Lead the project team in Development and Successful Implementation of Business Applications aligned with the Organization standards.
• Liaised with the Business Process Owners and Functional Team and gathered the Business requirements through repeated sessions and documented them for further analysis.
• Performed the GAP analysis between the Existing Business Systems and the new Business Requirements and documented them for the purpose of the enhancement in the existing system or to develop a completely new system.
• Brought Agile development methodologies into practice by Prioritized the Business Needs and user stories executed and delivered in a time boxed manner.
• Defined and documented complete and clear Business Requirement Documents (Business Blue Print) from the analyzed Requirements aligned with the Organization strategies and Policies and got signing off.
• Managed to get the sign off of SOPs (Software Operation Process), Functional Specifications (FS), Technical Specification s(TS) and Configuration Specifications (CS) Documents which ensured business aligned solutions for the organization.
• Effectively managed Stakeholder Identification, Stakeholder Engagement and Vendor Communication for the projects handled.
• Developed custom ERP Applications / Enhancements in the existing systems by using full SDLC methodologies
• Ensured the Status Reporting as per the Business Workflow.
• Designed and Developed Organization Databases for different Business Applications
• Effectively used Change Management Process and procedures to incorporate Changes in the proposed system as per predefine Change Management Workflow.
• Prepared Test Scripts and Test Cases and did the complete system testing to ensure that the Business Requirements are satisfied before moving in UAT.
• Ensured cent percent Business satisfaction through efficient and effective management of service desk with prioritized incidents and service requests logs as per predefined workflow and documented resolutions.
• Performed Route Cause Analysis to resolve the problems reported by Business and Documented lessons learned and communicate to team.
• Scheduled and facilitated UAT sessions and ensured the completion of the Business Requirement as per process owner expectations.
• Mapped Interfaces and Business Systems Integrated with other custom and Third Party Solution implementations
• Ensured Data Security in the Business Applications through different levels of Applications Security as per company Policies and Procedure
• Satisfied the Client Portal Requirements of the Organization through End to End Web System Development Life Cycle
• Developed Web Services, Tested and Hosted for external vendors aligned with Company Business
• Managed Ad-hoc data retrieval and analysis through relational databases, Excel and other data management Tools
• Applied faster Data Migration Techniques for the Business Applications
• Ensured the on timed Delivery of Business Solutions
• Incorporated Change Management and version control for Application Systems
• Developed Scheduled monitoring Procedures for the Automated Business Processes for real time Performance
• Prepared User Manuals and Training Materials and conducted Business User Training sessions.
• Lead the Partner Solution Provider Team in 4 Client implementations and Enhancements of the BSG Logistics Application Software WMS (Warehouse Management System).
• Lead the Application Scaling Project.
• Liaised with client Business and Functional Team to understand the Client Requirements
• Visited Client Place as per pre-scheduled meetings and performed requirement gathering by applying different requirement gathering techniques and documented them to do the requirement analysis and reaching the proper solutions for their business.
• Ensured controlled customization of the base product through the generalization of product features through continuous research using different sources of information.
• Performed Scope Analysis, Scope Documentation, Project Plan, Data Base and Application Customization, Testing, License Agreements, UAT, Implementation, End User Training and Sign Off for each client closely worked with.
• Prepared Data Migration Plans, Templates and Algorithms to perform initial data upload for Go Live of Client Implementations.
• AMC and Post implementation Maintenance and 24/7 client support as per project contract.
• Ensured timed delivery of Solution and Go Live Client Applications within the allocated Budget and Deadline.
• Performed Existing Systems Scaling for Clients like new Module Integration or incorporating new features in the existing system as per full cycle SDLC, Design, Development, Implementation, End User Training and Sign Off.
• Extended End to End Support for existing clients as per AMC agreements.
• Incorporated Version Management and Change control for system updates.
• Participated in many client implementations as an active member in the NS Partner Solution Provider Team in implementing the ERP Solution HRNET (Human Resource Management System - Web Version ) in Middle East and International in compliance with the full SDLC procedures
• Liaised with client Business and Functional Team to understand the Client Requirements
• Visited Client Place as per pre-scheduled meetings and performed requirement gathering by applying different requirement gathering techniques, documented them and analyzed further to provide client business expected solution and maximum customer satisfaction .
• Performed Scope Analysis, Scope Documentation, Project Plan documentation, Data Base and Application Customization, Testing, License Agreements, UAT, Implementation, End User Training and Sign Off of different clients and collected client feedback to measure the effectiveness of the solution and customer satisfaction.
• Prepared Data Migration Plans and Templates and ensured faster and efficient data preparation for the Go Live.
• Managed Post implementation Maintenance and client support as pr predefined schedule.
• Ensured Time based Solution delivery through Go Live Client Applications within the allocated Budget and Deadline.
• Performed Systems Scaling for existing Clients like new Module Integration or incorporating new features as per full cycle SDLC, Design, Development, Implementation, End User Training, Sign Off.
• Ensured 24/7 Support for existing clients as per AMC agreements.
• Incorporated Version Control and Change Management in System Updates
• Managed database design and development in SQL / Oracle and Programmed Solutions and Reports.
• Ensured End to End Client Support Onshore and Offshore on a 24/7 basis
• Prepared Training Materials and User Manuals for End Users
Master of Computer Application
Post Graduate Diploma in Computer Applications
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