Bini Balan

• Generated new business leads and supported sales activities for software, website, mobile app, and digital service solutions.
• Maintained CRM records, sales pipelines, client details, follow-ups, proposals, and meeting schedules with accuracy.
• Coordinated between clients, management, and internal delivery teams to ensure smooth project handover and service delivery.
• Prepared sales reports, updated prospect data, tracked opportunities, and supported monthly and quarterly target monitoring.
• Handled professional email communication, client queries, meeting arrangements, demos, and post-sales coordination.
• Conducted market research on prospects, competitors, and industry trends to support business development activities.

• Maintained CRM records, client databases, sales pipelines, follow-up trackers, proposals, meeting schedules, and digital files with high accuracy and
confidentiality.
• Handled office coordination, professional emails, client queries, appointment scheduling, demo coordination, documentation, and post-sales support.
• Prepared quotations, proposals, invoices, sales reports, prospect lists, monthly updates, and quarterly performance summaries for management
review.
• Coordinated with clients, management, sales, and delivery teams to support onboarding, project handover, documentation, and service delivery.
• Supported HR-style coordination by scheduling interviews/meetings, collecting documents, tracking communication, arranging records, and following
up with stakeholders.
• Updated opportunity trackers, maintained confidential business information, and supported management with organized reports, follow-ups, and
administrative action lists.
• Used MS Office, Excel, CRM tools, email platforms, and digital filing systems to maintain administrative records, reports, and communication logs.

• Prepared project schedules, progress updates, compliance records, documentation trackers, budget summaries, and management reports.
• Coordinated with clients, suppliers, site teams, and internal departments to follow up on approvals, pending tasks, deadlines, manpower, and
materials.
• Tracked procurement requirements, administrative needs, costs, and operational updates to support timely project completion and accurate reporting.
• Maintained digital and physical records, escalated delays and operational issues, and supported document control, vendor coordination, and meeting
follow-ups.

• Managed daily office operations, front-office support, administrative workflows, files, reports, records, correspondence, and confidential
documentation.
• Handled phone calls, emails, appointment scheduling, calendar updates, data entry, staff coordination, visitor support, and digital filing systems.
• Supported HR documentation by collecting staff documents, maintaining employee records, assisting attendance tracking, and preparing routine
letters and reports.
• Coordinated internal communication, meeting arrangements, procurement requests, office supplies, database updates, and follow-up trackers.
• Assisted management with reports, document preparation, customer support, scheduling, record keeping, and general administrative requirements.

• Served as the key point of contact for customer queries, service requests, documentation, and relationship management activities.
• Prepared customer service reports, updated customer records, maintained CRM data, and coordinated with internal departments to resolve concerns.
• Improved customer retention through professional communication, personalized follow-ups, accurate records, and timely service coordination.
• Supported revenue growth by identifying customer needs, coordinating suitable solutions, and maintaining accurate documentation and customer
files.