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Mai Fairooz, Prime Executive (Civilian)

Mai Fairooz

Prime Executive (Civilian)·Dubai Police

United Arab Emirates

Master's degree, Innovation and Change Management

Work experience

Total years of experience: 16 years, 0 months

Prime Executive (Civilian)

June 2019 - Present

Dubai Police

Dubai, United Arab Emirates

June 2019 - Present

1. Participated in establishing Marketing section in the department.
2. Planning marketing campaigns.
3. Execution of marketing campaigns.
4. Ensure that Dubai Polies strategic messages are well maintained and included in all
communications.
5. Coordinating with marketing agencies for marketing requirements.
6. Updating all Dubai Police marketing materials materials.
7. Supervising graphic designers.
8. Revising artworks, designs and creating contents.
9. Following up with departments media, marketing and training requirements.
10. Supporting events with marketing ideas.

Company industry:
Non-profit Organization
Job role:
Marketing and PR

Senior Officer

March 2017 - May 2019

Dubai Culture and Arts Authority

Dubai, United Arab Emirates

March 2017 - May 2019

1) Ensure that DCAA strategic messages are maintained in all activities.
2) Participating in the implementation of the executive, operational plan, programs and projects of the Marketing and PR Section.
3) Coordinating with the PR agencies for media coverage.
4) Updating all DCAA media materials.
5) Revising English and Arabic contents.
6) Managing press releases requests from other departments.
7) Coordinating, following up with media trainings for the authority official speakers with PR agencies.
8) Working on the department KPIs.
9) Member of CSR committee; representing marketing and PR section and managing all requirements.
10) Excellence ambassador.

Company industry:
Public Administration
Job role:
Marketing and PR

Senior Executive Customer Services

December 2015 - February 2016

Dubai Taxi Corp. - RTA

Dubai, United Arab Emirates

December 2015 - February 2016

Description:
1) Managing the planning and development team.
2) Creating new processes in Customer Services section.
3) Managing events & accounts team.
4) Preparing complaints reports for the senior management.
5) Member of Happiness Committee.

Company industry:
Motor Vehicle Passenger Transport
Job role:
Customer Service and Call Center

Senior Marketing Officer

November 2009 - November 2015

Sharjah Islamic Bank

Sharjah, United Arab Emirates

November 2009 - November 2015

1) Put and implement the marketing strategies for wealth management.
2) Arranging VIP centers openings and organizing events.
3) Take responsibilities for marketing campaigns.
4) Choosing, ordering, arranging and delivering VIP gifts.
5) Maintain connection with external and internal suppliers.
6) Assisting in commissioning and delivery of marketing materials.
7) Co-operating with Marketing and Business Development Department.
8) Branding and designing brochures, forms and advertisements.
9) Providing financial reports to the finance division.

Company industry:
Banking
Job role:
Marketing and PR

Customer Services + sales

October 2007 - February 2008

IKEA-Al Futtaim Trading Company

Dubai, United Arab Emirates

October 2007 - February 2008

1)Information desk and Exchange and refund
2)Home delivery and Merchandise pick up
3)Sales assistant

Company industry:
Sales Outsourcing
Job role:
Sales

Education

Hamdan Smart University

June 2014

June 2014

Master's degree, Innovation and Change Management

United Arab Emirates

Zayed University, Collage of Business

June 2009

June 2009

Bachelor's degree, Bachelor of Marketing

United Arab Emirates

Skills

Adobe Photoshop
Expert
Adobe Photoshop
Expert
Organizational Skills
Expert
Organizational Skills
Expert
VIP
Expert
VIP
Expert
Computer Skills
Expert
Computer Skills
Expert
Communicator
Expert
Communicator
Expert
computer skills
Expert
computer skills
Expert
Communication
Expert
Communication
Expert
Customer Service
Expert
Customer Service
Expert
Adobe Photoshop
Expert
Adobe Photoshop
Expert
Organizational Skills
Expert
Organizational Skills
Expert
VIP
Expert
VIP
Expert
Computer Skills
Expert
Computer Skills
Expert
Communicator
Expert
Communicator
Expert

Languages

English
Expert

Training and Certifications

Certifications
Negotiation Skills
course at Emirates Institute for Banking and Financial Studies
Feb 2013 - Feb 2013

Hobbies

  • Travelling, Designing
    Participated in Zayed University Carnival as an entrepreneur/designer and rewarded by HH Sheikh Mohammed Bin Rashid(2008). Interviwed by Al Ettihad newspaper.