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Biniyam Lgesese, Team Leadership Customer Service Problem Solving    Retail Sales* Stock Management,

Biniyam Lgesese

Team Leadership Customer Service Problem Solving Retail Sales* Stock Management,·LEISURE PARK COMPANY DFC

Qatar

High school or equivalent, Accounting And Taxation

Work experience

Total years of experience: 8 years, 11 months

Team Leadership Customer Service Problem Solving Retail Sales* Stock Management,

August 2019 - Present

LEISURE PARK COMPANY DFC

Umm Salal Ali, Qatar

August 2019 - Present

Conduct daily briefings and allocate tasks for staff.
Ensure all checklists are signed and technical handovers for
rides are completed.
Monitor proper attendance of all staff members.
Manage breaks and monitor staff on the floor.
Conduct training sessions and maintain training records.

Company industry:
Toys & Leisure
Job role:
Management

Customer Service Representative

August 2019 - Present

LEISURE PARK COMPANY DFC

Doha, Qatar

August 2019 - Present

Ensure promotions are accurate and merchandised to the
standards. Responsible for the product specification.
Carrying out stock replenishment.
Track and update the status of all product order and

Company industry:
Toys & Leisure
Job role:
Customer Service and Call Center

Sales Associate

August 2018 - August 2019

Azadea Group

Doha, Qatar

August 2018 - August 2019

Provide exceptional customer service, grow customer
retention, and increase sales through upselling techniques that driv
profitability
Greet customers, offer assistance, and serve them to ensure their
Provide exceptional customer service by performing up-selling,
customers requests.
items/shipments, as well as accurate stock keeping preventing
security risks and thefts by performing physical and electronic
inventory as required, reporting broken alarms, incidents, and
suspicious activities.
Arrange and replenish continuously the shop shelves and ensure
that the shop floor and shelves are kept clean and tidy at all times
in alignment with the brands image and coordination standards.
Handle cash register and transactions with the customers
effectively
and accurately as required, take accurate
measurements for any needed alteration, assign prices
according to the set price list, and coordinate needed alterations.

Company industry:
Retail & Wholesale
Job role:
Sales

stock control

September 2017 - August 2018

Azadea Group

Doha, Qatar

September 2017 - August 2018

Company industry:
Retail & Wholesale
Job role:
Sales

Stock Keeper

July 2017 - August 2018

Azadea Group

Doha, Qatar

July 2017 - August 2018

Keeping records of sales and restocking of the store accordingly.
Ensuring
that the store is kept clean and organized.
Managing promotional campaigns for new products or specials.
Welcoming customers in a friendly and professional manner
keeping them comfortable.
Interacting with customers and offering them assistance and
responding to their queries about products and purchases..
Provide recommendations according to customers needs and
preferences.

Company industry:
Retail & Wholesale
Job role:
Sales

Education

Addis Ababa University College Of Commerce

August 2010

August 2010

High school or equivalent, Accounting And Taxation

Ethiopia

Skills

Customer Service* Team Leadership* Retail Sales* Cash Handling* Problem Solving* Teamwork*
Expert
Customer Service* Team Leadership* Retail Sales* Cash Handling* Problem Solving* Teamwork*
Expert
make smart decisions,* solve issues quickly,* and organize tasks effectively
Intermediate
make smart decisions,* solve issues quickly,* and organize tasks effectively
Intermediate
checking staff performance,* giving feedback,* monitoring productivity,* work standards.
Intermediate
checking staff performance,* giving feedback,* monitoring productivity,* work standards.
Intermediate
COACHING
Intermediate
COACHING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
SALES
Intermediate
SALES
Intermediate
Driving
Expert
Driving
Expert
Leadership
Expert
Leadership
Expert
Transportation
Expert
Transportation
Expert
Sales Representatives
Expert
Sales Representatives
Expert

Languages

English

Expert

Arabic

Intermediate

Amharic

Native Speaker

Training and Certifications

Certifications
Certificate: For Completing Secondary Education
Plus 1: For Attending Vocational Trainings. Ethiopian Secondary Education
Exceptional customer service
Apr 2017

Training
first step supervisor

Hobbies and interests

Dancing.
Swimming.
Travelling.
Learning new