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Binod Thapa Magar, Customer Service Representative, Server and Cashier

Binod Thapa Magar

Customer Service Representative, Server and Cashier·M. H. Alshaya Company

United Arab Emirates

High school or equivalent, Management

Work experience

Total years of experience: 7 years, 9 months

Customer Service Representative, Server and Cashier

September 2019 - May 2020

M. H. Alshaya Company

Abu Dhabi, United Arab Emirates

September 2019 - May 2020

Texas Roadhouse - Galleria Mall, Abu Dhabi, UAE
- Providing excellent wait service to ensure satisfaction. Taking customer orders and delivering food and beverages. Making menu recommendations, answering questions and sharing additional information with restaurant patrons.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Customer Service Agent

June 2016 - July 2017

Qatar Aviation Services

Doha, Qatar

June 2016 - July 2017

Responsible to provide wheelchair assistance to passengers with Special needs, assist passengers at baggage screening area and check-in counter and provide paid porter age service to passengers at arrivals and departure in accordance to the Standard Operating procedure (SOP).

Disembarking passengers requiring special assistance are serviced and/or escorted to the arrival hall and cleared through all immigration, baggage claims (if any) and customs formalities

Company industry:
Airlines
Job role:
Customer Service and Call Center

Operations Officer

October 2009 - July 2015

World Security

Dubai, United Arab Emirates

October 2009 - July 2015

Job Title : Operations Officer - Cash & Valuable in Transit (CVIT) Department
Company : World Security (a Subsidiary of Dubai World) - Dubai, U.A.E
Main purpose of job : To perform general operational duties & maintain day to day administrative services in order to meet legislative requirements.
Reports to : Manager - Cash & Valuable in Transit

 Supervision of operations field staffs & Cash Center Staffs.
 Monitoring & CCTV surveillance of Cash Centre & Armored Vehicles.
 Time to time monitoring of Armored Vehicles through tracking system (GPS).
 Maintain duty rosters and administrative management of CVIT staffs on weekday or off day shifts based on the client needs / requests to meet the operational desires.
 Maintain the cash collection record and bank deposit record in the system as well as filing hard copies
 Verification of monthly summary reports to client and concerned departments.
 Liaise with client for adhoc / on call services and coordinate with the team of the action plan in line with better service and value for the client.
 Manage CVIT vehicles with regards to day-to-day maintenance records both mechanical and security systems and follow up with relevant departments to ensure timely maintenance.
 Prepare and verify the time and attendance records of CVIT staffs and submit to the relevant department.
 Initiating store requisition for replenishing utilities / stationery supplies / uniform & equipment.
 Handle matters related to CVIT staffs such as annual leaves, passport release, certificates, and trainings.
 Preparation of commercial proposal.
 Preparation & coordination for the Tender submission.
 Coordination / follow ups with inter-department.
 Coordinate / follow ups with the Customers & Suppliers.
 Maintain client database.
 Undertaking any other tasks/duties as may be reasonably required.

Company industry:
Private Security Services
Job role:
Administration

Education

Caspian Valley College

November 2006

November 2006

High school or equivalent, Management

Nepal

GPA (percentage): 58%

GPA (percentage): 58%

Completed high school (Grade 12) in management studies
View attachment

Skills

Business Correspondence
Expert
Business Correspondence
Expert
MS Office Automation
Expert
MS Office Automation
Expert
Office Coordination
Expert
Office Coordination
Expert
Typing
Expert
Typing
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Ms Office Automation
Intermediate
Ms Office Automation
Intermediate
Administration
Intermediate
Administration
Intermediate
Customer Service
Expert
Customer Service
Expert
Operations / Coordination
Expert
Operations / Coordination
Expert
Business Correspondence
Expert
Business Correspondence
Expert
MS Office Automation
Expert
MS Office Automation
Expert
Office Coordination
Expert
Office Coordination
Expert
Typing
Expert
Typing
Expert
Microsoft Office
Expert
Microsoft Office
Expert

Languages

English
Expert
Hindi
Expert

Training and Certifications

Certifications
Formatech LLC
Sep 2014
Office Automation Course
Seagate College of Technology, Nepal
Apr 2004 - May 2004

Hobbies

  • Music, Travel, Sports, movies, adventure, gaming