IT Project Manager
Mcdonalds Middle East Development Company
Total years of experience :24 years, 7 Months
Contractor on deputation from Raqmiyat LLC overseeing Restaurant Technology Programs, Windows 10, Server 2016, systems deployments in McDonalds Regional office.
Project - Timely and quality execution of the above-mentioned projects within selected 68 countries in Europe, Middle East, Africa and Latin America. The challenge was to complete all Windows 10 upgrades before October 12, 2021 the last day of Microsoft PosReady7 operating system support from Microsoft.
Employed standard project management methodologies to lead cross functional teams.
Managed excellent relationship with all stakeholders till service delivery completion.
Ensured process governance is followed and reported variations.
Controlled all project activities and escalated any high priority concerns.
Ensured that the project meets the required quality standards
Conducted Status review meetings with all stakeholders and prepared weekly status reports
Used Excel VBA to automated regular email communication to stakeholders in 68 markets.
Used Excel formulas to create effective Project Tracking template using CPM and GANTT charts.
Used secure channels to collect project status data from 68 partners using centralized
Managed the rollout of Windows 10 upgrade across all Client computers using in house resources on existing computers using automated scripting tools.
Standardized and optimized Windows 10 operating environment using advanced tools and processes across the enterprise.
Have been managing a 6000 computers desktop/ laptop environment with assets being disposed only when it cannot be meaningfully repaired to control costs.
Successfully designed and managed project to implement an online asset management system for users to request, replace or dispose of IT assets.
Ensured the organization IT resources were rapidly repurposed for work from home purposes during unplanned pandemic lockdowns.
Managed the hard disk encryption of computers as per ADHICS requirement
Conducted monthly assessment meetings with Department heads to assess service quality and identify opportunities for service improvement.
Participate in Change Advisory Board meetings ensuring adherence to ITIL/ISO 20000
Coordinate and control the release management process.
Ensure best practices are followed in relation IT security principles.
Identify, assess, manage and mitigate using a dynamic risk register all IT security risks
Instilling IT service orientation and ITSM awareness among team members.
Ensuring effective service delivery management, improvement based on SLA and OLA.
Continuously driving operations process for improvements across teams.
Developing and reporting on comprehensive set of metrics and KPIs.
Managing 24x7 IT helpdesk services, incidents, Problem tickets, Knowledgebase.
Work with Core team members in improving IT training content for business users.
Successfully resolve all problem management tickets related to desktop support.
- My primary responsibility as Senior Analyst is to ensure that the Deskside Support XBS team achieved or exceeded SLA targets agreed with the client Johnson & Johnson Middle East Inc. The site had 400 users across Middle East and Africa excluding Saudi Arabia.
- Local resource for all server related tasks related to availability, capacity and change management.
- Local resource for CISCO related LAN/WAN design and maintenance tasks in co-ordination with Verizon the global networking vendor and other local vendors.
- Local contact person for all ISP related tasks for WAN/Mobility issues.
- Responsible to Migrating 200+ users from etisalat to Du within the stipulated time frame.
- Assisted in the installation of Cisco Telepresence and Global Connect systems,
- Local project resource for managing the successful overnight shifting of data center, LAN installation Voice telephony shifting and ISP related tasks for the office move project in 2013. The project manager was based in Belgium. The biggest challenge was to move the leased line between DHCC and DAFZA offices due to fact that Du has exclusive access to DHCC and Etisalat has exclusive rights to DAFZA premises
I served as Team leader for Credo Collaboration Action Team in 2011. Launched Mysite as an effective collaboration and networking tool within the IT community.
I designed and implemented several innovating ideas to make the local migration of Client PCs from windows 2000 to Windows XP a resounding success.
I extended the service life of a legacy system like PS2000 (HR information System) by finding innovative methods of troubleshooting in the absence of any supportive vendors or developers.
I developed scripts for enhancing remote desktop support for desk side support agents.
I was promoted to Senior Analyst after a successful move project from Dubai World Trade Center office to the present Dubai Healthcare City office. The move was done over the weekend and not even a single minute of productivity was lost. I was the local IT contact for the globally managed project collaborating with local and global teams.
I ensured the SOX controls are properly designed and controlled. Learned DOS programming to implement a DOS based secure menu system for Oracle DOS client.
I setup an offsite disaster recovery location initially in J&J Zug office and then in DAFZA for Oracle 10g based ERP server.
I was responsible for ensuring more than 100 senior executives had mission critical access to their blackberry and mobile telephony services from etisalat.
I designed a region wide audio visual town hall system that connected 5 countries live with two way audio and video for interactive townhall participation. This system adhered to all VOIP laws and regulations of UAE and other participating countries.
I led the local Windows 2000 deployment team through evaluation, pilot, and implementation for entire Johnson & Johnson Middle East. Insisted on maintaining a standardized Desktop environment with no installation rights for users. This resulted in minimal support issues and requiring only two support engineers for a long time.
I Installed IT infrastructure and support systems onsite for J&J scientific office in Jeddah. Remote support for users was done from Dubai for 6 months till on site engineers were recruited.
I Interviewed and selection process of support engineers in Jeddah.
I Successfully implemented an offsite ERP backup site in Zug office as per Audit requirement for Oracle 6 ERP system.
- I was Preferred engineer for various multinationals in Dubai like Nestle, Xerox, PwC, Pepsi, Murray Roberts, Siderca etc. to name a few.
- I was into resolving Antivirus and server support issues, exchange servers, cluster servers, and desktops roll out across multiple sites.
- I was part of a team that installed the first exchange servers in Al Futtaim group companies.
- I worked as resident engineer in DUBAL upgrading Windows 95 to Windows 2000.
- I was involved in the massive Y2K update off all PCs racing against time and working overnight to ensure there was no related outage.
- I was Resident Engineer in Xerox for 6 months before transferring to Johnson & Johnson.
I was Preferred engineer for various multinationals in Dubai like Nestle, Xerox, PwC, Pepsi, Murray Roberts, Siderca etc. to name a few.
Worked on resolving Antivirus and server support issues, exchange servers, cluster servers, and desktops roll out across multiple sites.
I was part of a team that installed the first exchange servers in Al Futtaim Group companies.
- Sales support engineer in biomedical division of Al Ittihad pharmacy co. while pursuing studies in IT.
Programming FoxPro 2.6 database for Ministry of Water and Electricity. The project was to upgrade from FoxBASE based system to FoxPro 2.6.
Course includes Systems Analysis, C Programming on Unix, Foxbase and Foxpro programming.
Bachelor of Engineering (Electrical and Electronics)