Store Manager
Dip N Dip
Total years of experience :16 years, 10 Months
• Oversee all front and back of the house restaurant operations
• Ensure customer satisfaction through promoting excellent service
• Respond to customer complaints tactfully and professionally
• Maintain quality control for all food served
• Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
• Oversee health code compliance and sanitation standards
• Look for ways to cut waste and decrease operational costs
• Generate weekly, monthly, and annual reports
• Train new employees and provide ongoing training for all staff
• take responsibility for the business performance of the restaurant;
• analyses and plan restaurant sales levels and profitability;
• organize marketing activities, such as promotional events and discount schemes;
• prepare reports at the end of the shift/week, including staff control, food control and sales;
• coordinate the operation of the restaurant during scheduled shifts;
• respond to customer queries and complaints;
• meet and greet customers, organize table reservations and offer advice about menu choices;
• maintain high standards of quality control, hygiene, and health and safety;
• check stock levels, order supplies and prepare cash drawers and petty cash.
• Mediate between sales team and management to address complaints and dissatisfaction from both parties
• Supervise sales associates and handle change requests by customers, as well as check that goods are in good condition
• Be acquainted with sales items and procedures in the department in order to provide accurate information to clients that can enhance sales transactions
• Develop sales strategies to reach new customers and also grab the attention of already existing ones to boost sales in the department
• Supervise opening and closing of the store at the appropriate time.
• Check duty posts regularly to ensure that cashiers are present and doing their work to facilitate free flow of payment activities by customers
• Supervise human traffic by directing customers to cashiers who are attending to few people to avoid crowding on a particular queue
• Discipline workers who are absent on duty or are engaged in unhealthy practices as part of measures to enforce discipline in the work place, and promote orderliness among workers
• Greet customers warmly, give them direction when needed, and answer their questions about products, services, prices, and promotions
• Inform unit managers of suspicious activities and actions related to finances and shop items for prompt attention
• Ensure that the work environment is clean and in good hygienic condition to promote the image of the organization to customers
• Step in to resolve disputes between cashiers and customers over transactions with a diplomatic approach to handle such issues with good judgment in the interest of the company
• Be on the move, checking with cashiers to know if they are experiencing any challenges, and give them a helping hand to keep the job going
• Liaise with the account team to ensure that different denominations of cash are supplied for effective cash transactions with customers
• Train new cashiers on the job, giving them clear directions and guidelines on how to work effectively
• Ensure that company security procedures are observed at all times to track theft, lifting, and robbery.
first class