Bisma Noureen جافيد, Assistant Manager Customer Relationship

Bisma Noureen جافيد

Assistant Manager Customer Relationship

TOYOTA

البلد
باكستان
التعليم
ماجستير, Marketing
الخبرات
9 years, 6 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :9 years, 6 أشهر

Assistant Manager Customer Relationship في TOYOTA
  • باكستان - كراتشي
  • يناير 2017 إلى فبراير 2017

TOYOTA Southern Motors - Karachi / 2016-2017
 Manage all the customer relationships activities at dealership
 Plans and implements customer relationships activities
 Acts as Toyota’s representative in customer conflict situations by managing complaints that cannot be handled by Sales or Service personnel
 Prepare reports on complaints
 Analyzes complaints and develop a customer complaints tracking system that can be used to identify the root cause and come up with improved plans
 Monitor and analyzes customer satisfaction survey results
 Coordinates with dealership managers to identify and resolve internal challenges to customer satisfaction
 Formulates plans and programs to improve customer satisfactions
 Trains and motivates dealership on customer service principles and processes
 Monitor’s the dealership goodwill budget

Human Resources Manager في IBT
  • باكستان - كراتشي
  • أغسطس 2010 إلى ديسمبر 2016

 Develops organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives.
 Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Sr Marketing Executive في NAVEENA GROUP
  • باكستان - كراتشي
  • أغسطس 2009 إلى يونيو 2010

 Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organizations;  Sourcing advertising opportunities and placing adverts in the press or on the radio;  Managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters and DVDs;  Organizing photo shoots;  Maintaining and updating customer databases;  Organizing and attending events such as conferences, seminars, receptions and exhibitions;

Sales Support Coordinator في TOYOTA
  • باكستان - كراتشي
  • أغسطس 2007 إلى سبتمبر 2009

 Coordination with Indus Motor Company
 Handling documentation, discrepancies, sales process & emailing and solve affairs related to sales
 Preparing Reports of the Sales Staff weekly and monthly basis, comparing their performance and building the Incentive plan for the sales team
 Preparing daily Dispatch report of the vehicles dispatched form the Company
 Preparing Presentation and presenting the sales report to the parent company (Indus Motor Company Ltd) of this organization.

الخلفية التعليمية

ماجستير, Marketing
  • في Institute of Business and Technology-IBT
  • ديسمبر 2016

MS- Master of Science in MARKETING

ماجستير, Marketing
  • في KASBIT
  • ديسمبر 2012

MBA-Masters in Business Administration in MARKETING

Specialties & Skills

Communication Skills
Decision Making Skills
Team Leadership
Change Management
Team oriented
MS OFFICE, WINDOWS, INTERNET, TYPING

اللغات

الانجليزية
متمرّس
الأوردو
متمرّس

التدريب و الشهادات

Certificate of Appreciation in TWSM (TOYOTA WAY OF SALES AND MARKETING) seminar (الشهادة)
تاريخ الدورة:
November 2009
EMPLOYEE OF THE YEAR AWARD, 2014 from Institute of Business & Technology (الشهادة)
تاريخ الدورة:
July 2014
Certificatcate on Paper Presentation in 2nd International Research Conference, 2013 on Management Sc (الشهادة)
تاريخ الدورة:
September 2013

الهوايات

  • Content Writing
    Certificate on Paper Presentation in 2nd International Research Conference, 2013 on Management Sciences, Social Sciences, Economics and Computing at Institute of Business and Technology